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91 SBI Cards & Payment Services Jobs
Deputy Vice President - Outsourced Site & Infrastructure Management
5-10 years
Gurgaon / Gurugram
1 vacancy
Deputy Vice President - Outsourced Site & Infrastructure Management
SBI Cards & Payment Services
posted 4hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning development framework
Role Purpose
Outsourced Talent Acquisition for Sales, Relationship building and 5 PSA partners and 2 verification agencies. Wing to wing management of resource life cycle management.
Role Accountability
- Provide requisite resources to business and other functions for BAU functioning and running of Organization
- Determine current staffing needs of the business, develop talent acquisition strategies and create hiring plans in collaboration with PSA partners
- Ensure Reduction in attrition and employee retention with quality enhancement by training the PSA recruitment team and getting a satisfaction survey conducted
- Drive and meet business targets for talent acquisition Drive and meet NFTEs Hiring numbers as per MOU and Provision agreed by business
- Manage diversified workforce across all Sales Channels Ensure smooth Onboarding, verification and Exit Management and ensure adherence to statutory and regulatory requirements
- Review and monitor Sales site offices across all channels in East zones, ensuring adherence to Compliances like Fire NOC, Land use, OC and SE as per State Laws and other regulatory
- Manage transition and acquisition of new sites with 100% complied status like commercial sites, with Fire NOC, SE, Land use, Occupancy certificate and other compliances
- Support Compliance, FCU Legal in executing disciplinary action or support required related to investigation. Coordinate with PSAs and Legal to resolve exceptional issues like arrests, manhandling POSH complaints for East Zone
- Provide details for discussion/ meeting with NFTEs, Managers, PSA, FCU / Investigation teams in relation with fraud case, disputes, customer complaints, cobrand partner complaints, Labor court notice, Police investigations etc.
- Ensure cost saving through SLA TAT and implementing claw back as per SOW in Recruitment and verification billing
- Identify and plug the process gaps ensuring adherence to the minimum wages act for all the States and Union territories in East Zone
- Manage new partner onboarding process and conduct KT session for swift onboarding of the new PSA Partner
- Conduct partner reviews basis score board and quality matrices, review Compliance, audit, recommend for addendum /clauses for organizational benefits
- Monitor partners on SLA adherence and recover penalties as applicable and prepare monthly partner scorecard for performance review on SLAs
- Review and recommend solutions for all NFTEs disputes and arrears pertaining to salary, incentive and FF claims for Banca and Open Market
- Regulate onboarding in Force24, ensuring swift onboarding of selected candidates for each NHO twice a week maintaining all hiring criteria/ rehiring guidelines/ negative profile scrubbing / approvals, as per URN, Minimum wages adherence, NFTE PII and KYC data guidelines
- Track completeness and accuracy of BGV reports, BGV initiation within TAT ,Immediate action on Negative BGV Cases
Measures of Success
- Timely completion of NFTE lifecycle processes (Onboarding, BGV, PIP, Exit management)
- Timely resolution for all outsourced employees dispute / grievances / complaints
- No adverse observations in internal/external and vendor audits
- Timely closure of UAT/PVT for Sales 24
- Timely accurate MIS/business reporting
- Process adherence as per MOU
Technical Skills / Experience / Certifications
- Knowledge of HR processes and policies
- Knowledge of labour laws
- Experience of conducting inquiries/investigations
Competencies critical to the role
- Stakeholder Management
- Adaptability
- Influencing Skills
- Detail Orientation
- Teamwork Collaboration
Qualification
Graduate/MBA in any discipline
Preferred Industry
BFSI / Service Industry / Any
Employment Type: Full Time, Permanent
Read full job descriptionSBI Cards & Payment Services Interview Questions & Tips
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What people at SBI Cards & Payment Services are saying
Rating based on 4 Deputy Vice President
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
Likes
Very good work environment
- Salary - Good
+6 more
Dislikes
For learning and career development, This company demand staff to spend tenure in company😀
Deputy Vice President salary at SBI Cards & Payment Services
reported by
91
employees
with 12-20
years exp.
₹20
L/yr - ₹45
L/yr
At
par with the average Deputy Vice President Salary in India
View more details
What SBI Cards & Payment Services employees are saying about work life
based on 4.1k employees
Strict timing
Monday to Saturday
Within city
Day Shift
SBI Cards & Payment Services Benefits
View more benefits
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