Upload Button Icon Add office photos
filter salaries All Filters

63 SBI Cards & Payment Services Jobs

Senior Executive - Contact Center, Social Media

2-5 years

₹ 2.4 - 6.5L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

1 vacancy

Senior Executive - Contact Center, Social Media

SBI Cards & Payment Services

posted 3mon ago

Job Description

Customer Centricity
1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers
2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained
3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution
4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions
5. Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity
6. Work proactively on probable escalation/Early Warning Signal triggers as per defined process
7. Identify continuing issue in system and drive for closure via Root Cause analysis
8. Enabling Growth
9. Ensure monthly Customer Retention is @ 70%
10.Operational Excellence
Day to day task like writing social comments, answering questions from followers and replying to comments on social channels
Ensuring daily productivity is met with 100% quality and adherence to the process TAT
Ensure Process TAT is met without fail being a critical portfolio.
Day to day task like writing social comments, answering questions from followers and replying to comments on social channels
Measures of Success(Define the Outcomes expected of the role)
FRT (First Response Time) Real time
Resolution speed with 2 Days -95%
Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
Wing to Wing Resolution
Customer Satisfaction
Skills Sets Required
Excellent communication, interpersonal skills with evidence of team work and collaboration
Ability to work under pressure, strict deadlines and efficient in multi-tasking
Strong Product and Process knowledge
Must be able to build positive, productive relationships with customers, team members and cross function.
Excellent voice modulation, professional phone etiquettes and communication skills - interpersonal, verbal, and written with the goal of influencing outcomes.
Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively.
Negotiation and objection handling
Must have Qualification:
Graduate from a recognized University with 3-5 years of experience in customer service roles
Total Experience
2-3 years experience is customer service industry
Relevant Experience in a field
Customer Services - Credit Card

Employment Type: Full Time, Permanent

Read full job description

SBI Cards & Payment Services Interview Questions & Tips

Prepare for SBI Cards & Payment Services Senior Executive roles with real interview advice

People are getting interviews at SBI Cards & Payment Services through

Referral
Walkin
Job Portal
Company Website
Recruitment Consultant
Campus Placement
21%
20%
20%
10%
6%
2%
21% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at SBI Cards & Payment Services are saying

4.0
 Rating based on 153 Senior Executive reviews

Likes

there's nothing to like

Dislikes

overall culture and extreme favouritism, low salary benchmarks and no skills growth opportunities.

Read 153 reviews

Senior Executive salary at SBI Cards & Payment Services

reported by 994 employees with 2-11 years exp.
Lock Unlock
₹1.9 L/yr - ₹7 L/yr
13% less than the average Senior Executive Salary in India
View more details

What SBI Cards & Payment Services employees are saying about work life

based on 3.9k employees
54%
54%
47%
98%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

SBI Cards & Payment Services Benefits

Job Training
Health Insurance
Soft Skill Training
Team Outings
Cafeteria
Work From Home +6 more
View more benefits

Compare SBI Cards & Payment Services with

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare

Kotak Mahindra Bank

3.8
Compare

IndusInd Bank

3.6
Compare

Standard Chartered

3.8
Compare

Citibank

3.9
Compare

American Express

4.2
Compare

RBL Bank

3.7
Compare

Yes Bank

3.8
Compare

IDFC FIRST Bank

4.0
Compare

Federal Bank

3.8
Compare

Bank of Baroda

3.6
Compare

Punjab National Bank

4.0
Compare

Canara Bank

3.4
Compare

Union Bank of India

3.9
Compare

Bank of India

3.9
Compare

State Bank of India

3.8
Compare

Bank of Maharashtra

3.5
Compare

Central Bank of India

3.9
Compare

Similar Jobs for you

Senior Executive at SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

Gurgaon / Gurugram

2-5 Yrs

₹ 6-9 LPA

Infrastructure Engineer at Apple India Pvt Ltd

Hyderabad / Secunderabad

5-8 Yrs

₹ 5-9 LPA

Social Media Manager at Royal York Property Management

Jaipur

2-6 Yrs

₹ 4-8 LPA

Contact Center Associate at Institute of Electrical and Electronics Engineers (IEEE)

Bangalore / Bengaluru

2-4 Yrs

₹ 3.5-4.25 LPA

Social Media Manager at Croccle

Pune

3-7 Yrs

₹ 5-9 LPA

Social Media Manager at Reach C Onmark Pvt. Ltd.

Bangalore / Bengaluru

3-6 Yrs

₹ 4-8 LPA

Social Media Executive at Mist It Services

Mumbai

1-6 Yrs

₹ 1.5-3.25 LPA

Social Media Editor at FETACA ELECTRIC SOLUTIONS PRIVATE LIMITED

Jaipur

2-3 Yrs

₹ 4-5 LPA

Social Media Executive at Dev Bhoomi Institute Of Technology

Hyderabad / Secunderabad

0-3 Yrs

₹ 2-5 LPA

Social Media Executive at IGTAPPS

Lucknow

2-3 Yrs

₹ 4-5 LPA

Senior Executive - Contact Center, Social Media

2-5 Yrs

Gurgaon / Gurugram

3mon ago·via naukri.com

Vice President- Security Operations lead

12-15 Yrs

Gurgaon / Gurugram

2d ago·via naukri.com

Assistant Manager - Agency Management, Collection Field North

1-10 Yrs

New Delhi

2d ago·via naukri.com

Assistant Vice President - Compute & Storage project

5-8 Yrs

Kolkata, Mumbai, New Delhi +4 more

2d ago·via naukri.com

Assistant Vice President - Projects & Additional Reviews

4-8 Yrs

Gurgaon / Gurugram

5d ago·via naukri.com

Deputy Vice President - Compensation Specialist

7-14 Yrs

Gurgaon / Gurugram

5d ago·via naukri.com

Deputy Manager - Area Training

7-8 Yrs

New Delhi

9d ago·via naukri.com

Associate - Pre-Decisioning

1-5 Yrs

Gurgaon / Gurugram

20d ago·via naukri.com

Recently Viewed

write
Share an Interview