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Contact Center Infrastructure Engineer
5-8 years
Hyderabad / Secunderabad
1 vacancy
Contact Center Infrastructure Engineer
Apple
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- At least 5 years of experience with contact center telephony architecture
- Fluent in written and spoken English
- Direct professional experience with building and administering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Genesys, Five9, Avaya, Nice, FreeSwitch, etc.
- Bachelors or Masters Degree in Computer Science or IT
- Strong understanding of Voice User Interface (VUI) with proven track record of building effective call flows that maximize customer satisfaction and provide efficient scale
- Strong problem-solving and analytical skills, and experience applying these in both project design settings as well as under high-impact production support conditions
- Proficient at creating easy-to-understand flowcharts and pictorial representations of technical solutions for a non-technical audience
- Established expertise in evaluating risks and benefits of different solution options
- Ability to operate independently, to exercise judgment in selecting methods, techniques and evaluation criteria without unnecessary delays
Employment Type: Full Time, Permanent
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