Senior Executive - Chargeback

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for taking ownership of MIS reporting and report generation.

Role Accountability

1. Identify areas of process improvements & standardization & implement the requisite changes
2. Perform Audits process wise Time Motion Studies & validate all performance exceptions
3. Ensure Process wise documentation of SOPs for all reports
4. Identify and implement opportunities to migrate manual process/exception workflow to Support Central/online portals
5. Ensure Database Management at various channels
6. Prepare MIS accurately as per defined timelines and circulate to relevant stakeholder by regular review of DL
7. Generate Critical reports (which covers financial inputs), Executive Dashboards for Senior Management covering all key business metrics
8. Ensure policy and process adherence in Reports, MIS preparations
9. Identify opportunities to automate maximum reports & MIS; reduce non value added activities
10. Set up & monitor Tracking mechanism for Timeliness & accuracy of the the reports
11. Facilitate New reporting requirements from Key Stakeholders & build logics for the same
12. Ensure Data and analytics support for the Customer Services team
13. Coordinate with various teams for any new reporting requirements or modifications in current reports
14. Come up with improvement opportunities basis observations
15. Manage and deliver ad hoc request from line and other teams
16. Ensure smooth transition of regular reports on automated tools like Tableau, Power BI
17. Ensure automated scheduling of reports so that reports are published to end user even on holidays
18. Ensure automated dump alignment to end user basis requirement
19. Perform process documentation and compliance adherence

Measures of Success

1. Reporting Timeline %
2. Reporting Accuracy %
3. Scheduling Efficiency %
4. Automating key reports % of overall reports to be automated
5. Ad hoc- Data fulfillment % within defined TAT
6. Automation & Rationalization of reports, MIS
7. Process wise Target setting/revision
8. Timeline Adherence
9. Data Accuracy %
10. 100% SOP documentation as per the current dynamics
11. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Proficient with MS Office, MS Access, SQL, SAS & other Analytical Tools
2. CS/PRA/WFM knowledge preferred

Competencies critical to the role

1. Process Orientation
2. Detail Orientation
3. Stakeholder Management
4. Analytical Ability

Qualification

Graduate in any discipline

Preferred Industry

FSI