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SBI Cards & Payment Services

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3.7

based on 4k Reviews

89 SBI Cards & Payment Services Jobs

Assistant Manager - Agency Management, Collection Field North

SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

3.7

based on 4k Reviews

2-8 years

Lucknow

1 vacancy

Assistant Manager - Agency Management, Collection Field North

SBI Cards & Payment Services

posted 13hr ago

Job Role Insights

Fixed timing

Key skills for the job

Medical Billing Auditing Training Compliance Financial Due Diligence Data Security

+ 2 more

Job Description

The incumbent will be responsible for managing and undertaking collections process for allocated portfolio in the assigned area basis targets set for resolution, normalization and absolute recovery.

The incumbent will be required to trace out absconded default customers and initiate recovery process

The incumbent will have to identify and report out skip & fraud accounts for recource. Recommend accounts for legal actions and follow up with the Legal team for the closure of the cases

Responsible to allocate portfolio to agencies and drive performance from agencies. Timely review the vendors and associated vendor staffs performance in respective area

Execute collection strategies as designed by business for respective portfolio

Productivity/Growth

Monitor CAPE as per the collection strategy

The incumbent has to ensure proper documentation of customer interactions, maintaining MIS report of agency performance trends, review collection feedback on agreed frequency

Operations: Ensure TAT adherence on proper hand-off procedure for payments collected by agency

Ensuring timely raising of vendor bills/provisions for respective location

Need based field support along with FOS basis requirement on selective accounts

Plan structured visit to aligned locations

Perform due diligence on accounts for settlement and ensure wing to wing closure as per policy

People

Motivate team of vendor staff with ongoing support and training

Ensure regular interactive sessions conducted at all agencies for respective area

Track timely hiring; ensure timely certifification of field executives as per process and defined timelines

Regular performance review with Vendors for all critical metrics to track the portfolio health and performance trends

Communicate targets timely across vendors

Reinforcing compliance standards with vendors/vendor staff to drive adherence to code of conduct

Ensure data security using secured data transfer modes and data purging as per policy

Ensure timely audit of vendor processes and documents for multiple agencies in respective area

Raise alarms appropriately as per compliance procedures

Employment Type: Full Time, Permanent

Read full job description

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What people at SBI Cards & Payment Services are saying

3.5

Rating based on 96 Assistant Manager reviews

Anonymous · Customer Success, Service & Operations in Gurgaon / Gurugram

Likes

Employee centric company in terms of festival vibe. Policies are good somewhat.

Company culture - Good

Dislikes

Management and people are not supportive and a lot of political mindset people ruin the work life balance. At a times you find difficult to get peace of mind. SBI Card need to assess the top management very carefully.