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SBI Cards & Payment Services

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3.7

based on 4k Reviews

74 SBI Cards & Payment Services Jobs

Assistant Manager

SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

3.7

based on 4k Reviews

0-4 years

Chandigarh

1 vacancy

Assistant Manager

SBI Cards & Payment Services

posted 3mon ago

Job Role Insights

Fixed timing

Key skills for the job

Logistics Medical Billing Auditing Compliance Vendor Management Cash Collection

+ 4 more

Job Description

Drive Portfolio Efficiency by resolution/Norm/Roll Back/Recovery on field portfolio according to targets allocated to multiple agencies for their respective location.

Timely identification and reporting of Skips/Fraud/RTP/Non-Starters for portfolio segmentation.

Ensure ongoing review rhythm with stakeholders to identify opportunity areas.

Timely review of vendors performance in respective location.

Compliance

Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures.

Ensure data security.

Conduct SVCL-Ensuring timely audit of vendor processes and documentation for agencies operating in respective location.

Productivity

Monitor CAPE as per collection strategy.

Operations, compliance and Billing - Ensure Payment Logistics - TAT adherence, proper hand-off procedure for cash collection and payments reach operations.

Provisioning and timely closure of vendor bills for respective location.

Field support along with FOS basis requirement on selective accounts.

Perform due diligence on accounts for settlement and ensure wing to wing closure.

People

Ensure motivation of Field Executives by imparting knowledge on card industry, negotiate better, escalate cases etc.

Ensure location coverage as per SLA designed with stakeholders.

Ensure regular interactive and call listening sessions conducted at all agencies for respective location.

Track hiring, ensuring timely certification of field executives as per process and defined timelines.

Qualification

Graduate Degree.

Preferred 0 - 4 years of Field Collections Experience.

Experience in handling outsourced vendors would be an added advantage

Employment Type: Full Time, Permanent

Read full job description

SBI Cards & Payment Services Interview Questions & Tips

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What people at SBI Cards & Payment Services are saying

3.5

Rating based on 95 Assistant Manager reviews

Anonymous · Customer Success, Service & Operations in Gurgaon / Gurugram

Likes

Employee centric company in terms of festival vibe. Policies are good somewhat.

Company culture - Good

Dislikes

Management and people are not supportive and a lot of political mindset people ruin the work life balance. At a times you find difficult to get peace of mind. SBI Card need to assess the top management very carefully.