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Associate - Customer Services, T1 Service
0-5 years
Chennai
1 vacancy
Associate - Customer Services, T1 Service
SBI Cards & Payment Services
posted 29d ago
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Fixed timing
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Job Description
Would be part of the customer services team handling Inbound calls / outbound from Credit Card holders. Needs to ensure all Customer Services Complaints Queries are resolved as per the TAT defined. Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism. Would be required to contribute to cross sell targets through inbound as well as outbound channels. Job requires Compliant to Business Policy, processes and procedures. Need to take additional responsibilities identify process gaps on process improvement and better customer experience
Must have Qualification- Graduation from recognized University Proficiency in Spoken Malayalam
Employment Type: Full Time, Permanent
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reviews
Anonymous · Customer Service
in Gurgaon/Gurugram
Company and manager was good but no growth there
Read 5 reviewsCustomer Service Associate salary at SBI Cards & Payment Services
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