Engineer- Support Operations

0 - 0 a year

WHAT YOU WILL BE DOING

Customer Communication Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.Drive Customer Satisfaction through timely & quality communication. Troubleshooting Skills Troubleshooting of customer reported incidents and system alerts.Identify , debug and troubleshoot break fix issues and take it to a resolution.Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.Respond and resolve issues within agreed service levels. Collaboration & Knowledge Sharing Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures. Domain Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings. KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

WHAT YOU BRING

Years of experience: 2+ Years in implementing various IGA solutions.Strong Domain knowledge in Identity and Access Management (IAM).Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, SailPoint, OIM or ISIM.Knowledge and experience in invoking REST/SOAP web services using tools such as Postman.Database : Extensive experience in database operations & SQL.Strong hands-on experience with Scripting (ex. Shell, JavaScript, Python, Groovy) Basic knowledge of operating systems such as Linux, Unix & windows.Prior experience integrating with any SSO providers.Experience working with Support Tools such as Ticketing tools (Freshservice), JIRA, Confluence etc.Keywords : Cloud, Java, Scripting, Linux, SQL

If required for this role, you will:

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If youre resilient and enjoy working in a dynamic environment you belong wit

Shift Time- 5:30pm- 2:30pm