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Technical Lead, Support Operations- SAP
Saviynt
·
7-10 years
₹ 24 - 33.49605L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Lead, Support Operations- SAP
Saviynt
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Customer Communication
o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
Troubleshooting Skills
o Troubleshooting of customer reported incidents and system alerts in the areas of Application Access Governance domain expertise
o Identify, debug and troubleshoot break fix issues for quick resolution
o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o Respond and resolve issues within agreed service levels
Collaboration & Knowledge Sharing
o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
o Mentor and train other team members with tech solutions
WHAT YOU BRING
7-10 years hands-on experience in managing SAP Security Roles, SAP Role Management & Maintenance or Oracle ERP or any ERP Products
Extensive hands-on experience in debugging issues with ERP products
Understanding of Segregation of Duties
Working with internal auditors on providing Security SOX Support.
Experience in the SAP GRC Access Control module
Understanding of Segregation of Duties (SoD) concepts
Knowledge of transportation concepts in SAP
Experience with at least one full SAP, Oracle or third-party governance systems GRC implementation
End Point exposure/knowledge:
Knowledge of users and access tables in the SAP security model or Oracle Security Model
Exposure to managing the audit data in SAP or Oracle
Exposure to GRC implementation with SAP, Oracle or third-party governance systems
Develop and maintain documentation for SAP Role Management best practices.
Excellent understanding of Segregation of Duties, SOD Rulesets, Risks and Mitigating Controls
Management and Maintenance of SOD Rulesets will be an added advantage
Developing security role administration processes
Designing roles for business and basis users
Working with internal audit resources
Ensuring compliance with security policies and control sets
Performing research to develop expertise in SAP GRC, Oracle or third-party governance systems security functionality
Leading the development of SAP GRC, Oracle or third-party governance projects
Preferred qualifications
Bachelors degree in information systems, computer science, business administration, or a related field
SAP Certification in GRC modules a plus
Employment Type: Full Time, Permanent
Functional Areas: Other
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People are getting interviews at Saviynt through
People are getting interviews through
(based on 10 Saviynt interviews)
Job Portal
Referral
Campus Placement
70%
10%
10%
10% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Saviynt are saying
Rating based on 4 Technical Lead
reviews
Anonymous · Engineering
in Bengaluru/Bangalore, Karnataka
Likes
Salary is good
Dislikes
Work life balance is never a option to them
Read 4 reviewsTechnical Lead salary at Saviynt
reported by
35
employees
with 5-11
years exp.
₹15
L/yr - ₹33.5
L/yr
45%
more
than the average Technical Lead Salary in India
View more details
What Saviynt employees are saying about work life
based on 60 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Saviynt Benefits
View more benefits
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