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2 Avient Corporation Jobs
GBS India Lead
Avient Corporation
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
The GBS India Lead is responsible for managing and ensuring delivery of high-quality services. Responsible for continuously optimizing processes and workflows, with a focus on automation. Hire, train and develop the required staff and deploy strategies to manage retention. Design and deliver the shared services vision in alignment with Avient s overall global business services vision
Essential Functions
Service Delivery
o Ensures the timely and accurate processing of transactions within the SSC.
o Defines efficient service levels with customers and delivers accordingly.
o Ensures adherence to internal guidelines.
o Ensures strict adherence to legal and regulatory requirements, with a focus on data security and compliance.
o Manages and mitigates risks associated with shared services operations.
o Establishes and monitors key performance indicators (KPIs) to track and improve shared services operations.
o Develops a specific management culture for Shared Services aimed at efficient delivery of services and customer orientation.
People Management
o Determines adequate staffing. Hires, motivates, and develops staff.
o Over time, works to develop the ratio of digital skills in the SSC.
o Develops strategies for fostering a positive workplace culture, enhancing employee engagement, and nurturing talent within the SSC.
o Assist with recruiting and attracting an adequate leadership team and employees. Trains and develops relevant expertise.
o Proactively promotes job rotations into the SSC and into other Avient functions.
o Rolls out retention drivers and manages attrition, including rewards and recognitions.
Process Improvement
o Evaluates and integrates emerging technologies to enhance operational efficiency and effectiveness.
o Implements and maintains a state-of-the-art standardized process landscape with adequate technology.
o Ensures continuous operational excellence through process and efficiency improvements.
o Identifies performance gaps, conducts root cause analyses, and initiates corrective measures.
o Works with GPOs on the creation and maintenance of process knowledge documentation (Standard Operating Procedures, Work Instructions).
Development of Shared Services/Avient Global Business Services
o Broadens and deepens SSC service scope to offer additional efficiency improvements to the company.
o Captures learnings and best practices from other Centers to enable performance improvements and drive consistency in service delivery.
o Supports other regions with the implementation and sharing of best practices.
o Together with the GPOs, develops process experts on the processes covered by SSC.
o Leads and manages change initiatives, ensuring smooth transitions and minimal disruptions during process changes.
Stakeholder Management
o Implements a systematic process for collecting, analyzing, and acting upon customer feedback to drive continuous improvement. Guarantees customer satisfaction (Service Functions, Corporate Center, and regions/countries served
o As relevant, builds joint objectives with customers to contribute to their strategic/annual objectives.
o Liaises with internal & external auditors, policy-makers, process contributors.
o Provides effective governance and performance reviews.
Cost Management
o Manages the budget effectively, optimizing operational costs while maintaining quality and service levels.
Other duties and projects as assigned.
Additional Qualifications
Excellent communication skills
Self starter with service and customer orientation
Strong leadership skills and team player
Flexible work style and ability to work under pressure
Adaptable to learning new processes, concepts and skills
Employment Type: Full Time, Permanent
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What people at Avient Corporation are saying
What Avient Corporation employees are saying about work life
based on 27 employees
Strict timing
Monday to Friday
No travel
Day Shift
Avient Corporation Benefits
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