HR Operations Specialist

Role: HR Operations Specialist (Focus on Data & Process Efficiency)

Role Summary: The HR Operations Specialist ensures the efficiency and health of HR processes, aligning them with best practices while promoting continuous improvement.

This role involves managing HR data, tracking key performance indicators (KPIs), conducting skill and competency assessments, overseeing development plans, and optimizing HR processes.

Key Responsibilities:

1. Maximizing Performance: • Manage monthly KPI tracking, self-assessment, and coaching feedback processes, Quarterly Role Surveys, ensuring they are completed on time. • Lead performance evaluation efforts and collaborate with managers to develop monthly or quarterly improvement plans based on data insights. • Send monthly performance summary to all employees.

2. Skill & Competency Development: • Conduct monthly assessments to identify skill gaps across various roles. • Partner with leadership to design targeted training programs and workshops that support business and leadership development needs. • Track and report on the progress of skill development initiatives.

3. Data Collection & Reporting: • Collect data and create dashboards to monitor KPIs, BSC metrics, and employee performance and development progress. • Analyse data to provide insights on KPIs, incentives, and strategies for performance improvement.

4. HR Process Efficiency & Compliance: • Ensure HR processes are efficient, consistent, and aligned with organizational goals. • Conduct regular audits of HR processes like recruitment, onboarding, and performance management to identify improvement opportunities. • Implement improvements based on data insights for the continuous enhancement of HR operations.

Job Requirements:

1. Masters degree in Human Resources with a minimum of 5 years of experience in HR operations and data analytics.

2. Experience in auditing HR processes, optimizing them, and managing HR metrics.

3. Experience conducting skill and competency assessments and managing performance evaluation systems.

4. Advanced knowledge of Microsoft Excel (e.g., pivot tables, Graphs, VLOOKUP)

5. Strong skills in analysing large datasets to provide insights 6. Excellent communication skills, both written and verbal.