Head - Operations - Management Consulting/Professional Services (8-12 yrs)

The Head of Operations will manage and optimise day-to-day operations across multiple divisions, ensuring alignment with the organization's strategic goals. This role will oversee administrative functions, process management, billing, collections, and recruitment activities, all while reporting directly to the Director. The ideal candidate will bring a strategic mindset, operational expertise, and leadership skills to drive efficiency and enhance client satisfaction.

Key Responsibilities:

Strategic Operations Management:

- Develop, implement, and monitor operational systems, processes, and best practices across all divisions to improve efficiency and meet organizational goals.

Team Leadership:

- Lead, mentor, and support a high-performing team responsible for administrative functions, billing, collections, and recruitment. Foster a collaborative culture that emphasizes professional growth and accountability.

Process Improvement:

- Identify and execute process improvement initiatives to enhance productivity and reduce operational costs. Ensure all processes align with best practices and compliance standards.

Billing & Collections Oversight:

- Supervise the billing and collections processes, ensuring timely invoicing and collections to support cash flow and financial objectives. Implement strategies to manage outstanding receivables effectively.

Recruitment & Talent Management:

- Collaborate with HR to develop and execute recruitment strategies, ensuring the attraction and retention of top talent to meet organizational demands.

Data-Driven Decision Making:

- Track, analyze, and report on key performance metrics to guide decision-making and improve operational performance. Present findings and recommendations to the executive team.

Cross-Functional Collaboration:

- Work closely with Finance, HR, and other departments to ensure cohesive planning and execution of company objectives. Act as a liaison between divisions to maintain alignment on shared goals.

Budget & Resource Management:

- Oversee operational budgets, ensuring efficient use of resources and adherence to financial goals. Optimize resource allocation for maximum impact.

Stakeholder Management:

- Engage with internal and external stakeholders to ensure alignment on operational initiatives and maintain high standards in client service.

Required Skills & Qualifications:

- Education: Graduation / MBA or equivalent degree in Operations, Business Administration, or a related field.

- Experience: 8-12 years in an operations management role with experience across various functions, including administration, billing, collections, and recruitment.

- Leadership Skills: Proven ability to lead cross-functional teams and drive change within a fast-paced environment.

- Analytical Mindset: Strong problem-solving skills with a data-driven approach to decision-making.

- Communication: Excellent verbal and written communication skills with the ability to engage effectively with senior leadership, clients, and team members.

- Organizational Skills: Demonstrated expertise in project management, process optimization, and resource planning.

- Customer-Centric: A commitment to delivering high-quality service and fostering strong client relationships.

- Software proficiency: Microsoft Office and Zoho ERP Applications (CRM etc)

Who can apply?

Individuals with a background in professional services firms who have worked alongside teams that handle consulting, business advisory, legal advisory, regulatory compliance, financial advisory, and business support services, such as accounting and payroll, gaining valuable exposure to these functions.

Candidates with an understanding of how advisory services like regulatory compliance, financial, legal, and business support functions contribute to effective operations and client satisfaction.

Professionals who bring strategic and operational expertise, with the ability to lead cross-functional teams, drive efficiency, and support cohesive operations in a client-centric environment.