FatakPay Digital - Head - Operations (10-12 yrs)

Job Title: Head of Operations.

Location: Mumbai.

Exp Required : 10+ years.

Job Summary :

- The Head of Operations will oversee the daily operations of the organization, ensuring efficiency, compliance, and optimal performance of all operational processes.

- This role involves strategic planning, team leadership, and collaboration across departments to enhance our service delivery and operational excellence.

Key Responsibilities:.

Operational Strategy:

- Develop and implement operational strategies aligned with the company's objectives.

- Identify and prioritize operational improvements to enhance efficiency and customer satisfaction.

Process Optimization:

- Streamline processes across all operational functions to reduce costs and improve service delivery.

- Utilize data analytics to monitor performance metrics and make data-driven decisions.

Team Leadership:

- Lead, mentor, and develop a high-performing operations team.

- Foster a culture of continuous improvement, accountability, and innovation.

Compliance and Risk Management:

- Ensure all operations comply with regulatory requirements and industry standards.

- Identify and mitigate operational risks, implementing necessary controls.

Cross-Department Collaboration:

- Work closely with product, technology, and customer service teams to align operational capabilities with business goals.

- Facilitate communication and collaboration across departments and external Partners to enhance overall efficiency.

Customer Experience:

- Focus on delivering exceptional customer experiences by refining operational processes.

- Gather feedback to identify areas for improvement and implement changes accordingly.

Qualifications:

- 10+ years of experience in operations management, preferably in the Fintech industry .

- Strong understanding of financial services regulations and compliance.

- Proven track record of leading operational transformations and process improvements.

- Excellent analytical, problem-solving, and decision-making skills.

- Strong leadership and team-building abilities.

- Excellent communication and interpersonal skills.