Upload Button Icon Add office photos
filter salaries All Filters

32 Sartorius Stedim India Jobs

IT Technical Support Analyst

3-4 years

Bangalore / Bengaluru

1 vacancy

IT Technical Support Analyst

Sartorius Stedim India

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

At least 3-4 years of experience of handling Phone / Chat based IT Support in reputed Call Center/BPO.

The IT Helpdesk Support Analyst will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.

Main Responsibilities & Tasks:

  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.

  • Respond to technical issues as they arise.

  • Work with other Infrastructure and Operations teams to resolve customer issues.

  • Keep 1st level agents abreast of the latest knowledge articles and technologies

  • Maintaining staffing levels for offer peak performance over various time zones and Global regions.

  • Recognize trends in tickets and alert upper management of potential major incidents or problems.

Qualification & Skills:

  • At least 4 years of experience of handling Phone based IT Support team in reputed Call Center/BPO.

  • Candidate should pose good communication skills in English

  • Excellent call handling and customer service skills.

  • Neutral Verbal English Communication skills.

  • Experience with reputed ITSM (IT Service Management) Tool, preferably Service Now .

  • Willingness to work in Shifts.

  • Able to handle call in English from any country. Strong skills in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint)

  • ITIL Foundation certification is preferred

  • Familiarity and experience in using an ITSM tool

  • Effective written and verbal communication skills

  • Fluent in English

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers


Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support Analyst roles with real interview advice

People are getting interviews at Sartorius Stedim India through

(based on 4 Sartorius Stedim India interviews)
Job Portal
Referral
Recruitment Consultant
50%
25%
25%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at Sartorius Stedim India are saying

Technical Support Analyst salary at Sartorius Stedim India

reported by 3 employees with 4-7 years exp.
₹6 L/yr - ₹9.5 L/yr
29% more than the average Technical Support Analyst Salary in India
View more details

What Sartorius Stedim India employees are saying about work life

based on 85 employees
50%
92%
28%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Sartorius Stedim India Benefits

Health Insurance
Team Outings
Job Training
Soft Skill Training
Cafeteria
Free Transport +6 more
View more benefits

Compare Sartorius Stedim India with

Thermo Fisher Scientific

3.9
Compare

Merck

4.2
Compare

Waters Corporation

4.1
Compare

Agilent Technologies

4.2
Compare

Pall Corporation

4.4
Compare

GE Healthcare

4.1
Compare

Millipore India

5.0
Compare

Bio-Rad Laboratories

3.9
Compare

PerkinElmer

4.1
Compare

Eppendorf India

3.6
Compare

Biocon Limited

3.9
Compare

LifeCell International

3.4
Compare

Serum Institute of India

4.2
Compare

Bharat Biotech International

3.1
Compare

Transasia Bio-Medicals

3.2
Compare

Jubilant Biosys

3.8
Compare

Avantor

3.7
Compare

Aurigene Oncology Limited

4.4
Compare

Cryoviva Biotech

3.2
Compare

Medgenome Labs

3.9
Compare

Similar Jobs for you

Technical Support Analyst at Advanced Computer Software

Bangalore / Bengaluru

1-3 Yrs

₹ 3-5 LPA

Technical Support Analyst at Kreativstorm

Kolkata, Mumbai + 5

1-3 Yrs

₹ 3-5 LPA

Technical Support Analyst at Workday

Pune

3-3 Yrs

₹ 5-5 LPA

Support Analyst at Integreon

Mumbai

3-5 Yrs

₹ 3.5-6.5 LPA

Customer Support Analyst at Workday

Pune

1-4 Yrs

₹ 3-6 LPA

Technical Support at Majesco Software and Solutions India Pvt Ltd

Kolkata, Mumbai + 5

4-8 Yrs

₹ 6-10 LPA

Application Support Analyst at CompuGroup Medical US

Prayagraj / Allahabad, Varanasi + 4

0-3 Yrs

₹ 2-6 LPA

Technical Support at Majesco Software and Solutions India Pvt Ltd

Kolkata, Mumbai + 5

4-8 Yrs

₹ 6-10 LPA

Technical Support Engineer at CertifyOS

Chennai, New Delhi + 4

0-3 Yrs

₹ 2-6 LPA

Technical Support Engineer at ChargePoint, Pvt. Ltd.

Bangalore / Bengaluru

0-4 Yrs

₹ 2-6 LPA

IT Technical Support Analyst

3-4 Yrs

Bangalore / Bengaluru

1mon ago·via naukri.com

Talent Acquisition Professional

2-5 Yrs

Bangalore / Bengaluru

8d ago·via naukri.com

Technology Expert Design (x|f|m) - Hybrid

3-7 Yrs

Bangalore / Bengaluru

8d ago·via naukri.com

Application Specialist - Separation Technology

3-6 Yrs

Bangalore / Bengaluru

11d ago·via naukri.com

Cloud Infrastructure Developer

3-7 Yrs

Bangalore / Bengaluru

20d ago·via naukri.com

Senior Developer Fullstack

4-8 Yrs

Bangalore / Bengaluru

21d ago·via naukri.com

Fullstack Developer

4-9 Yrs

₹ 9.5 - 19L/yr

Bangalore / Bengaluru

25d ago·via naukri.com

Senior Frontend Developer

5-10 Yrs

Bangalore / Bengaluru

25d ago·via naukri.com

Field Application Specialist (Separation Technology)

5-9 Yrs

Mumbai, Pune

27d ago·via naukri.com

IT Application Specialist (SAP ECTR)

4-8 Yrs

Bangalore / Bengaluru

27d ago·via naukri.com
write
Share an Interview