Desktop Support Specialist with Cloud Knowledge_ Thane Location

Desktop Support Specialist with Cloud Expertise_ Thane Location
Location: Wagle Estate, Thane
Work Timing: 9:00 AM - 7:00 PM IST
Working Days: Monday to Saturday (Sunday off)

Job Description:
We are looking for a Desktop Support Specialist with strong cloud technology knowledge to join our IT team. You will provide technical support for end-users, solve hardware and software issues, and manage cloud platforms like Microsoft Azure, AWS, and Google Cloud.

Key Responsibilities:

• Provide support for desktops, laptops, and mobile devices.
• Troubleshoot hardware and software issues (OS, apps, network).
• Work with teams to maintain and update systems.
• Install and configure hardware (monitors, printers, etc.).
• Support cloud applications and manage cloud environments (Azure, AWS).
• Monitor cloud services for uptime and availability.
• Manage Virtual Desktop Infrastructure (VDI).
• Document troubleshooting steps and create guides.
• Train users on new technologies like Microsoft 365 and Google Workspace.
• Track IT issues and ensure timely resolution within SLAs.
• Assist with system upgrades and backups.
• Ensure security and data protection compliance.

Skills & Qualifications:

• Experience in Desktop Support or similar roles (Windows, macOS).
• Strong knowledge of cloud platforms (Microsoft Azure, AWS, Google Cloud).
• Experience with Virtual Desktop Infrastructure (VDI) and networking (DNS, VPN).
• Good communication and customer service skills.
• Cloud certifications (Azure, AWS) are a plus.
• Experience with IT security tools and asset management.