CRM Executive _ East Topsia Kolkata

Job Description: CRM Executive

Job Title: CRM Executive

Job Description: We are seeking a dynamic and motivated CRM Executive with 0-2 years of experience to join our team. This entry-level position will play a crucial role in supporting and enhancing our customer relationship management efforts. As a CRM Executive, you will assist in developing and executing CRM strategies, ensuring customer satisfaction, and driving engagement. You will work closely with the marketing, sales, and customer service teams to help improve customer retention and loyalty.

Roles & Responsibilities:

• Follow up with existing and new clients to maintain relationships and ensure sales growth.
• Manage customer relationships and oversee the customer service operations.
• Handle customer feedback and complaint processes, providing timely support to resolve issues across various departments.
• Ensure that service issues are addressed within the stipulated turnaround time (TAT) and that quality service is consistently delivered to customers.
• Support various operational activities within the CRM function.
• Assist with post-sales procedures and follow-ups.

Preferred Candidate:

• Bachelor's degree is required.
• 0-3 years of experience in CRM software.
• Strong communication and interpersonal skills.
• Knowledge of additional languages is an advantage.

Other Details:

• Work Location: Topsia, Kolkata
• Work Timing: 9:30 AM 8:00 PM IST
• Working Days: Monday to Saturday
• Weekly Off: Sunday