Food And Beverage Captain

Guest Service & Order Management:

• Section Oversight: Manage a designated section within Chirp Café or event space, ensuring that guests in this area receive prompt and attentive service.
• Order Taking: Greet guests, take food and beverage orders accurately, and relay them to the kitchen or bar.
• Expediting Service: Coordinate with the kitchen and bar to ensure timely service of food and beverages, expediting orders as necessary.
• Upselling & Suggestions: Provide guests with recommendations on dishes and drinks, upselling where appropriate, and suggesting new or popular items.
• Special Requests: Handle special requests from guests, such as dietary restrictions or customized dishes, ensuring that the kitchen is informed.

Guest Engagement & Experience:

• Delightful Service: Take the lead in creating memorable experiences for guests, including celebrating special occasions like birthdays and anniversaries, and arranging special surprises for children or elderly guests.
• Guest Feedback: Engage with guests to receive feedback on their experience, address concerns, and ensure they leave happy.
• Complaint Resolution: Resolve guest complaints at your level, escalating any unresolved issues to the Assistant Restaurant Manager or Restaurant Manager as necessary.

In-Room Dining (IRD):

• Order Management: Manage in-room dining requests, ensuring orders are delivered promptly and accurately to guest rooms.
• Guest Interaction: Engage with guests when delivering IRD orders, ensuring they have everything they need and providing a high level of personalized service.

Bloom Events & Outdoor Catering:

• Event Support: Assist with food and beverage service during events at Bloom and outdoor catering functions, ensuring seamless coordination with event staff.
• Event Section Management: Oversee your assigned section during events, ensuring smooth service delivery, guest satisfaction, and timely coordination with the kitchen.

Billing & Payment:

• Billing Management: Generate bills for guests, ensuring accuracy, and present them in a timely manner at the end of the meal or event.
• Payment Processing: Handle cash, credit, or digital payments efficiently, and ensure all financial transactions are processed securely.

Team Collaboration & Reporting:

• Collaboration: Work closely with other captains, service staff, and the kitchen team to maintain smooth service and open communication.
• Reporting: Report any major guest feedback, complaints, or operational issues to the Assistant Restaurant Manager or Restaurant Manager.