CTE Consultant - Support Engineer

We help the world run better

What you ll do:

• The Technical Support Engineer is responsible for providing professional and efficient technical support to internal and external customers.
• They will be responsible for troubleshooting and resolving technical issues related to the company's products and services, as well as providing customer service and support via phone, email, and other communication channels.
• The successful candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with customers and team members.

What you bring:

• 3+ years technical enterprise application support experience (SaaS an advantage)
• Experience in Javascrip & JQuery woul dbe an advantage
• Help troubleshoot and resolve a wide range of technical issues for our customers through email, chat, and screenshares
• Communicate complex technical information in user-friendly ways to both technical and non-technical customers
• Communicate customer reported issues internally and triage them to the correct team
• Act as a mentor for new hires during the onboarding process and consultation resource for Technical Support Specialists

Meet your team

The WalkMe team's mission is provide support to anything WalkMe related - technical or non-technical. We aim to provide quality support to our clients in APAC, India and EMEA regions.

Profiles shortlisted will be contacted by SAP/WalkMe recruiter.

#CFEConsultantT2

#TechnicalSupport

Bring out your best

We win with inclusion

SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap. com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 413215 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.