IT Technology Services Specialist

Requisition ID: 406139
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Hiring Manager: Manish Barjatia
Recruiter Name: Jurismita Das
Additional Locations:

What you'll do

• Work with S/4 HANA, Solution Manager, and Focused RUN to ensure smooth system operations and support.
• Manage and monitor systems, integration (including message flow and PI), SCPI (I Flows and Cloud Connector), jobs, BW process chains, HANA & DB, security, and application logs.
• Lead a 24x7 support team on a rotational basis, ensuring critical systems and applications are continuously monitored and maintained for various clients, using Solution Manager for SAP application monitoring.
• Troubleshoot, analyse, and resolve technical issues, providing trend analysis and recommendations for ongoing improvements.
• Maintain and review documentation related to application monitoring, maintenance processes, and schedules to ensure best practices are followed.
• Ensure 100% adherence to delivery processes to guarantee optimal customer experiences.
• Oversee shift handovers and provide regular updates on issues, escalations, and progress to management.
• Provide technical guidance and mentorship to the support team, assisting with problem-solving and analysis.
• Ensure compliance with all regulatory and organizational requirements, aligning with customer-specific needs.

What you bring

• 8+ years of experience managing SAP Applications as a (Basis) Technology Consultant in a medium or large size firms.
• Has Strong experience of monitoring SAP Applications across multiple landscapes
• 3+ years of experience in BPA based automation with a focus on SAP systems.
• Proven track record of automating IT services, especially in SAP environments.
• Ability to prioritize tasks, work independently, and proceed with objectives with minimum supervision.
• Ability to handle multiple priorities, communicate task status clearly and meet deadlines with minimal supervision
• Should have strong technical foundation and strong problem-solving skills
• Must be capable of working flexible hours sometimes under pressure of aggressive deadlines
• Acts as a Knowledge leader in the team
• Collaborate with the Customer partners to help in remediation and resolution

Personal Skills:

• Self-starter with ability to acquire new skills autonomously.
• Strong oral and written communication skills to drive Client interactions
• Good team player and quick learner.

Education:

• Graduate in Engineering / Computer science/ information/ computer applications.
• Certification in SAP Basis, SAP Automation, or related fields.

Meet your team

SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged across the customer lifecycle to understand customer s needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence.

Open Location -

Pune, Mumbai, Bangalore, Gurgaon

Bring out your best

We win with inclusion

SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap. com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 406139 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.