Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

SAP

Compare

4.2

based on 1.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Internet/Product Company - 2024

313 SAP Jobs

IT Technology Services Specialist - BASIS expert

SAP India Pvt.Ltd

4.2

based on 1.6k Reviews

10-15 years

Bangalore / Bengaluru

1 vacancy

IT Technology Services Specialist - BASIS expert

SAP

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Information Technology Linux Administration Incident Management Problem Management SyBase

+ 3 more

Job Description

Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery organization, SDS is tasked with keeping track of the activities processed by the delivery teams, ensuring activity plans are created together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.

SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
Possess a comprehensive understanding of the customers business, goals, and challenges to offer innovative solutions and recommendations.
Serve as an escalation point for technical issues related to the EOS customer landscape.
SDS acts as the primary contact from the EOS delivery teams in the different service areas - Service Request Fulfilment, Incident Management, Event Management and Problem Management.
Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc
Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
Collaborate with Product Development and support for roadmap, feature and bug fixes.
Proficient in analytical and solution-oriented thinking.
Excellent written and verbal communication skills in English.

What you bring:

Bachelors degree or higher in Computer Science, Engineering, or Information Management
10+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
Advanced technical background in Linux-based server operating systems
Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill

Employment Type: Full Time, Permanent

Read full job description