AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
SAP Team. If you also belong to the team, you
can get access from
here
SAP
Compare
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
301 SAP Jobs
IT Technology Services Specialist - BASIS expert
10-15 years
Bangalore / Bengaluru
1 vacancy
IT Technology Services Specialist - BASIS expert
SAP
posted 29d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery organization, SDS is tasked with keeping track of the activities processed by the delivery teams, ensuring activity plans are created together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
- SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
- Possess a comprehensive understanding of the customers business, goals, and challenges to offer innovative solutions and recommendations.
- Serve as an escalation point for technical issues related to the EOS customer landscape.
- SDS acts as the primary contact from the EOS delivery teams in the different service areas - Service Request Fulfilment, Incident Management, Event Management and Problem Management.
- Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc
- Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
- Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
- Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
- Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
- Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
- Collaborate with Product Development and support for roadmap, feature and bug fixes.
- Proficient in analytical and solution-oriented thinking.
- Excellent written and verbal communication skills in English.
What you bring:
- Bachelors degree or higher in Computer Science, Engineering, or Information Management
- 10+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
- Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
- Advanced technical background in Linux-based server operating systems
- Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill
Employment Type: Full Time, Permanent
Read full job descriptionSAP Interview Questions & Tips
Prepare for SAP roles with real interview advice
Top SAP Technology Service Specialist Interview Questions
Q1. Duplicate Integer in Array Given an array ARR of size N , containing each number between 1 and N-1 at least once, identify the single integ ... read more
asked in
Software Developer interview
Q2. Given a 10 digit number, sort the individual digits of the number.
asked in
Software Developer interview
Q3. Multilevel Inheritance Implementation Create a series of classes to demonstrate multilevel inheritance. Explanation: Create three classes t ... read more
asked in
Software Developer interview
What people at SAP are saying
Technology Service Specialist salary at SAP
reported by
2
employees
with 13-14
years exp.
₹26.8
L/yr - ₹34.3
L/yr
207%
more
than the average Technology Service Specialist Salary in India
View more details
What SAP employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
SAP Benefits
View more benefits
Compare SAP with
Oracle
Compare
SAS
Compare
Zoho
Compare
IBM
Compare
Compare
TCS
Compare
Cognizant
Compare
Salesforce
Compare
Adobe
Compare
Microsoft Corporation
Compare
Accenture
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Amdocs
Compare
Automatic Data Processing (ADP)
Compare
Carelon Global Solutions
Compare
24/7 Customer
Compare
KPIT Technologies
Compare
Similar Jobs for you
SAP Bangalore / Bengaluru Office Locations
Bengaluru Office
SAP Labs India, #138, EPIP Zone, Whitefield
Bengaluru
Karnataka 560066
Karnataka 560066
Bengaluru Office
SAP India Pvt. Ltd., Green Glen Layout, Bellandur
Bengaluru
Karnataka 560103
Karnataka 560103
IT Technology Services Specialist - BASIS expert
10-15 Yrs
Bangalore / Bengaluru
Cyber Incident Response and Recovery Investigator
8-10 Yrs
Bangalore / Bengaluru
Recently Viewed
JOBS
Startek
No Jobs
JOBS
Sensata Technologies
No Jobs
REVIEWS
Sensata Technologies
No Reviews
SALARIES
SAP
JOBS
Browse jobs
Discover jobs you love
Share an Interview
How was your last interview experience?
Feedback
