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Engaged Employer

SAP

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4.2

based on 1.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Internet/Product Company - 2024

298 SAP Jobs

IT Business Services PrincipalConsultant

SAP India Pvt.Ltd

4.2

based on 1.7k Reviews

12-15 years

Bangalore / Bengaluru

1 vacancy

IT Business Services PrincipalConsultant

SAP

posted 7hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Customer Service Computer Networking Project Management Operations Information Technology

+ 4 more

Job Description

Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers investments in SAP Enterprise Cloud Services.

We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track record in at least in one of the areas like SAP Basis, HANA DB, Server management, Critical Situation Handling, Project Management, with a strong technical and process background.

A customer first mindset is necessary.

As an Enhanced Operations Service Specialist - you are responsible for:

Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA s.
Technically skilled in providing expert support for all Linux OS/Windows and Infra customer issues.
Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
Root Cause analysis for Service requests failures/outages, performance issues - continuous improvement methodologies
Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
Process improvement initiatives for daily operational activities
Streamline standard operating procedures by focussing on automation enhancements.
Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

What you bring:

Strong experience in administration of our cloud platform based on Linux operating systems in Azure, AWS and Google Cloud as well as in SAP data centres. Pacemaker administration knowledge would give an edge over others.
Practical experience with OS operation, upgrades and security patching
Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls
Experience with network services like DNS and LDAP and HTTP proxies
Good understanding of IT security, OS hardening
Experience in script programming (e.g., Shell, Perl, Python, Go, etc.) and with server automation tools (e.g. Ansible, CHEF)
Experience with server operations in large environments and in public clouds - Azure, AWS, GCP.
Experience in Problem Management, Root cause analysis methodologies

12+ years of related professional experience
Bachelor s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) Expert Linux Administrator
Expert in at least one of the public cloud administrations - Azure, AWS, GCP
Capacity to continuously acquire new knowledge in an independent and proactive way.
Good analytical and solution-oriented thinking
Very good communication and networking skills
Experience of safeguarding customer relationship.
Strong customer service focus
Very good English language skill.