Senior Analyst - Omnichannel Analytics

• Omnichannel involves engaging with customers via a combination of various communication channels and offering our customers the choice to consume relevant information using the channel most convenient to them, thus maximizing the customer experience. OneCRM program provides an optimized, omnichannel CRM platform common to Sanofi.
• It enables our customer-facing teams to benefit from a 360 view, a solid foundation to tailor customer interactions based on preferences. The core of the role is to be a trusted business partner having deep data mining expertise and a strong analytical skill set.
• The role will partner with the GBU Business Transformation team to support with data analysis, generating reports, identifying gaps and alignment of reporting across countries.

• Experience : 5 + years of work experience in the fields of information science, data/database management, Data profiling/summarizing & reporting data quality metrics
• Experience in a healthcare industry is a strong plus

Soft skills : Excellent written and verbal communications skills with demonstrated ability to convey critical and sensitive information in a highly professional manner

Technical skills :

• Expert in Relational database technologies and concepts
• Expert in developing dashboard and reports on Power BI
• Enabling on the overall master and reference data strategy, including the procedures to ensure the consistency and quality of the data
• Experience in working with Snowflake is preferred
• Perform SQL queries and tools like Excel, VBA, Access etc
• Maintain and improve queries performance
• Good knowledge of cloud computing

Education : bachelors degree in Information Science , Computer Science, Mathematics, Statistics or a quantitative discipline in science, business, or social science . Experience in a healthcare industry is a strong plus

Languages : Excellent knowledge in English and strong communication skills - written and spoken