Digital Functional Expert, B2B Portal

• Lead the B2B implementation on Salesforce B2B Commerce & satellites solution
• Be the expert and privileged interlocutor on the B2B topics between Product Owners, Business process owner, Solution Leads & the Technical teams,
• Collect Product related enhancement requests, challenge and qualify them and ensure they re included in the cross-application vision,
• Lead B2B problem management workstream - identify key issues & irritants of the solution and find ways to improve the end user experience,
• Write B2B specific user stories, ensure that the alignment with the technical teams on the technical design and on acceptance criterias with local teams,
• Review solutions, adoption and recommend improvements
• Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
• Describe and illustrate functional designs with appropriate justifications,
• Collaborate with cross-CoE teams, including Delivery, Product, Testing, Architecture, Support to ensure alignment and integration of new features or processes within Salesforce solutions
• In Charge of B2B Product testing functional scripts
• Prepare & maintain Training documentations related to B2B portal solutions usage
• Contributes actively to Operational excellence: facilitating risk management and conducting/contributing to Problem root causes analysis, support L3 on problem solving

• Bachelor s or advanced master s degree in business or engineering
• At least 3 years experience in delivering Salesforce projects,
• Excellent communication skills, written, verbal, and interactive when online,

Minimum Salesforce certified:

• Administrator
• Sales Cloud Consultant
• Business Analyst
• B2B commerce

• Is familiar with continuous improvement/Agile techniques
• Has application design and integration knowledge (plus)

• A pro-active personality, with a can-do attitude,
• Excellent relationship-building skills,
• Previous experience in FMCG or FMCH is a plus
• Knowledge on commercial processes is a plus
• Attention to details and excellent analytical skills
• Available and responsive to question, clarifications and instructions
• Ability to tailor communication to multiple audiences at all levels
• A self-starter, experienced in leading projects or delivery work streams
• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence