Engagement Services Expert

Your responsibilities include, but not limited to:

• Provide rapid, high quality and accurate response/support to all PO related queries .

• Take ownership for queries and be responsible for case opening and closing (end to end) , serve as the first and final point of contact for the customer.

• Guide and act as a consulting partner for PO processes and systems related queries .

• Contribute to enhancement of work instructions based on QA f indings and process modifications .

• C ontribute to articles, maintain and sustain the Knowledge Repository for countries in scope.

• Gather and monitor CSAT, feedback and surveys to drive continuous improvement for customer satisfaction.

• Engage in regular monthly project activities .

• E nsure compliance in line with Data Privac y , Protection guidelines and other relevant legislation.

• Provide support for transformation and technology initiatives . Partner with PO at location or country level as applicable.

• M eet shift requirements defined by the supporting country. Support the training of new colleagues.

Minimum requirements :

• Bachelor s degree in HR / Business Administration or related field

• Minimum 2 years experience in HR Services/Payroll processes (or similar service providing organizations)

• Proficiency in Engli sh , spoken and written. Fluency in an additional regional language is a plus

• 1+ years experience with SAP, WorkDay , Success Factors or other Workforce System s

• Experience with ticketing management systems

Desired Skill:

• Proficiency in use of Microsoft Office; advanced Excel skills is an advantage

• Work experience in virtual/remote teams is a plus