Manager Customer Service from Freight Forwarding or Shipping Liner

Role & responsibilities

Candidate should be Graduate / Post Graduate with 8-10 years experience in similar capacity in Liner Shipping / Forwarding.

Should be able to lead a team and must possess good communication skills. Candidate will be responsible for ensuring data and communication updates.

Should co-ordinate effectively with all departments & to ensure proactively, customer delight at the highest levels.

Responsibilities include identifying sales leads and passing on the same to the Sales team.

Must be able to independently correspond and communicate with Principals.

Experience in Container Liner Shipping / Freight Forwarding Sales.

Should be dynamic, go-getter with good oral and written communication skills.

Should have strong customer orientation and good contacts with Shippers / Intermediaries.

Will be responsible for achieving targets and ensuring timely collections.

Will negotiate freight rates with customer basis approval from Line Managers.

Additional responsibilities will include maintaining and updating customer records in ERP system.