Senior Product Manager

Job Description

Job Location: Mumbai (Andheri-W); near Azad nagar Metro Station.

Job Profile: Senior Product Manager Merchant Onboarding, Experience, and Dashboard
Department: Product Management
Reports to: Product Head

Role Summary:
We are seeking a Senior Product Manager to lead the development of seamless and scalable solutions for merchant onboarding, experience, and dashboard management. This role is pivotal in enhancing merchant journeys ensuring effortless onboarding, intuitive operational tools, and insightful performance tracking.
As a strategic leader, you will own the product roadmap, deliver innovative solutions, and collaborate across teams to align product offerings with merchant needs and regulatory standards. This is an opportunity to drive impact at scale in India s rapidly evolving payments landscape.

Key Responsibilities:
Merchant Onboarding:
1. Design fast, intuitive, and compliant onboarding workflows tailored to diverse merchant profiles.
2. Drive automation for processes like KYC and verification to minimize manual intervention and accelerate onboarding.
3. Create segmented onboarding journeys for varying merchant types (SMEs, enterprises, and startups).
Merchant Experience:
1. Enhance user interfaces for a seamless and intuitive merchant experience.
2. Gather and incorporate feedback to address pain points and continuously improve product usability.
3. Personalize the merchant journey by leveraging data insights and understanding business needs.
Cross-Functional Leadership:
1. Partner with engineering, compliance, sales, and support teams to deliver impactful features on time.
2. Ensure adherence to regulatory requirements, including KYC/AML, and align with RBI guidelines.
3. Collaborate with marketing to educate merchants on product capabilities and best practices.
Strategic Ownership:
1. Define and execute the product vision and roadmap for onboarding, experience, and dashboards.
2. Monitor KPIs such as onboarding success rates, user engagement, and dashboard adoption to measure impact.
3. Stay ahead of market trends to deliver competitive and merchant-centric solutions.

Qualifications and Skills:
1. Education: Bachelor s in Engineering, Business, or related field; MBA preferred.
2. Experience: 6 10 years in product management, preferably in fintech, SaaS, or payments.
3. Expertise: Deep knowledge of India s payment systems (e. g. , UPI, payment gateways, recurring payments) and compliance frameworks (KYC/AML).
4. Proficiency in analytics and visualization tools like Tableau or Google Analytics.
5. Strong communication, stakeholder management, and collaboration skills.
6. Experience with agile methodologies and tools like Jira.

What We Offer:
1. Competitive compensation and benefits package.
2. A chance to shape merchant experiences at scale in one of India s leading payment platforms.
3. Growth opportunities through impactful projects and leadership initiatives.
4. A collaborative and innovative work environment.