Delivery Manager - Global Technology Front Office (5-10 yrs)

Responsibilities:

- Responsibility and accountability for technology deliveries within Front Office domain/applications for countries supported by Global Technology.

- Close cooperation with business and technology partners to drive effective, quality, on time and on budget delivery. Actively leads collaboration efforts with sponsors, internal/external stakeholders to ensure the teams are working toward the appropriate goal for desired transformation objectives.

- Work with teams from the various brands and functions as well as in-country technology teams for successful enhancements of front office business capabilities. Partner with various product teams and work towards product standardization and backlog execution.

- Creation of a plan for decommissioning of legacy applications and execution of decommissioning when the initiative or business capability gets implemented.

- Drive technology process excellence and improvement in process to achieve agreed performance metrics. Seek continuous improvement and suggest process improvements. Work with extended offshore support team for issue resolution, process optimization.

- Assess feedback from internal customers and (proactively) identify issues, provide resolution and execute resolution with 3rd party outsourced provider.

- Organize regular program review meetings and furnish status reports to internal management (Business, technology, and operations) on progress of projects, and highlight risks, issues and impediments to the project execution.

- Monitor, adhere and report on the agreed metrics and drive continuous improvements.

Requirement :

- Thrive in a diverse, fast paced environment

- Bachelor's degree in business or technology.

- 5 to 10 years of relevant experience.

- An extensive track record of performing effectively under pressure and working across multiple clients/countries/time zones and product areas. Ability to successfully manage internal and external expectations around resolution timeframes and maintain a high level of client satisfaction.

- Able to take overall responsibility, whilst knowing when and to whom to escalate if necessary. Possess a Continual Service Improvement mindset and strong critical thinking abilities.

- Ability to coordinate more than one work team at the same time. Provide accurate and regular reports to the management on performance of the service delivery.

- Ability to create and manage RACI, conflicts and workplan. Risk and issue management. Experience managing projects and project teams spared across multi geography and supporting multi countries.

- Understanding and usage of project management software tools; project resource, timeline and finances management. Good command of MS Office (O365).

- Able to build relationships throughout the business at all levels as well as externally, utilizes satisfaction feedback to drive service improvement activity, works effectively across organizational boundaries.

- Ability to communicate clearly, succinctly and effectively both verbally and in writing.