Centre Head

Job Description

Managing P&L of large and small accounts, ensuring profitability through project delivery thought leadership.
Managing all aspects of people, processes, and practices with the goal of delivering best in class efficiencies and service to customers
Leadership competencies for team building, client relations, negotiation, decision making, problem solving and conflict management.
Driving compliance management through continuous training, learning, managing quality parameters.
Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements.
Owning and improving service level metrics across productivity, quality and timeliness of the deliverables to clients.
Building and maintaining strong relationships with key stakeholders
Ensuring business continuity plans are in place and understood by stakeholders.
Developing a culture focused on continuous excellence and success in all functional areas.
Continuing to develop overall strategic direction for the operations by understanding industry best practices and benchmarking.