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9 Sambhav Foundation Jobs
Jr. Executive / Executive /Sr. Executive
3-8 years
Bangalore / Bengaluru
1 vacancy
Jr. Executive / Executive /Sr. Executive
Sambhav Foundation
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Build effective relationships and communication with Client SPOCs, associates, and the Internal LN Team.
- Address daily concerns from clients, associates, or the LabourNet team, coordinating with the central team in Bangalore
for resolution to prevent direct client escalation. - Develop self-knowledge to handle basic associate queries independently and direct them to the centralized help line for
detailed responses. - Complete tasks as directed by the Team Leader/Team Manager in the best interest of LabourNet and clients.
- Maintain a basic understanding of labor welfare policies, including PF, ESIC, Insurance, LWF, and company compliance
standards. - Educate associates on welfare, LabourNet policies, and programs.
- Uphold high-quality standards in all activities.
- Participate in developing plans to improve customer satisfaction by meeting job goals, adhering to compliance, policies,
procedures, and system knowledge. - Communicate timely and accurately with supervisors and clients when required.
- Manage stressful situations in a highly productive environment.
- Consistently adhere to company policies on attendance and performance.
- Organize work schedules to ensure appropriate coverage, maintaining required staffed hours, and performing assigned
duties. - Conduct Face-to-Face inductions, closing joining formalities, Associate Help Desks, local job drives, and associate
referrals. - Address concerns raised during Associate Help Desks/Open House through internal coordination with departments
(Legal, Finance, Operations) and follow through with line managers on pending issues. - Track associate attendance and send consolidated details to the Central Operations team as per agreed processes.
- Follow up with clients to ensure timely payments and release of associates salaries.
- Coordinate and respond to client queries regarding bank accounts, induction processes, ID cards, and Helpdesk,
ensuring responses within established Turnaround Time. - Ensure performance adherence to SLAs.
- Gain a clear understanding of client systems, policies, and procedures.
- Overall Associate s compliance with documentations
- Meet and exceed set operational expectations and deliverables:
Ensuring least escalations from the client due to bad servicing and no repeats on escalation
Client s emails or queries consulted resolved within agreed SLA.
Quality of Service deliverable/emails within agreed SLA
Adherence to regular helpdesk calendars and ensuring basic queries of the associates are addressed on site or the
executive helps gets the resolution with help of TL Customer support /Ops teams. - Ensuring associates salaries are released as per client agreed timelines & adherence to agreed Payroll due calendar withrespect to the following for the client:
Inputs are received and processed on or before agreed SLA ensuring timely collation and submission of attendance
inputs to the client s Line manager for the client for further submission to LabourNet within agreed timelines.
Associates are paid on or before agreed SLA Payments from the client Ensuring adequate follow up with the client
to ensure payments are released by the client on or before the agreed SLA. - Associate s joining form receipt & data entry in LabourNet systems/excel spread sheet.
- 100% Document verification on receipt and then ensuring all physical records/documents are scanned and docuared/archived for future usage.
- Timely backfilling of resources for the client; evaluating client needs
*Note: Performance parameters are subjected to change
COMPETENCIES TECHNICAL/FUNCTIONAL SKILLS & KNOWLEDGE: Drive for Results
Problem Solving
Detail Oriented
Listening
Negotiating
Time Management
Self-Development
Interpersonal Skills
Integrity and Trust
Retention of
Knowledge
Customer focus
Good written and verbal communication skills
Priority Setting
Patience
Action Oriented Good with MS-Office (Excel, word, outlook) usage
Good analytical and problem-solving skills with ability to meet applicable deadlines.
Must be flexible, reliable and adaptable to change.
Customer relationship building
Good spoken English & interpersonal skills to interact with clients/associates/LN representative and reasonably good written communication skills.
Knowledge of local / regional language would be preferred
Problem Solving
Detail Oriented
Listening
Negotiating
Time Management
Self-Development
Interpersonal Skills
Integrity and Trust
Retention of
Knowledge
Customer focus
Good written and verbal communication skills
Priority Setting
Patience
Action Oriented Good with MS-Office (Excel, word, outlook) usage
Good analytical and problem-solving skills with ability to meet applicable deadlines.
Must be flexible, reliable and adaptable to change.
Customer relationship building
Good spoken English & interpersonal skills to interact with clients/associates/LN representative and reasonably good written communication skills.
Knowledge of local / regional language would be preferred
- Bachelor s degree in any discipline or equivalent desired
- Minimum of 6 months to 3 year of relevant work experience in handling HR related activities & people handling
- Must be flexible, reliable and adaptable to change
- Open to travel
- Mandatory to have his own 2-wheeler and a valid driving license.
- The candidate should be Flexible with respect to job timings (open to shifts or work hours as defined during the course of the business)
Employment Type: Full Time, Permanent
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People are getting interviews at Sambhav Foundation through
People are getting interviews through
(based on 3 Sambhav Foundation interviews)
Referral
67%
33% candidates got the interview through other sources.
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Confidence
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What people at Sambhav Foundation are saying
Senior Executive salary at Sambhav Foundation
reported by
1
employee
with 11
years exp.
₹2.7
L/yr - ₹3.5
L/yr
44%
less
than the average Senior Executive Salary in India
View more details
What Sambhav Foundation employees are saying about work life
based on 50 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Sambhav Foundation Benefits
Free Food 
Education Assistance 
Soft Skill Training 
Health Insurance 
Work From Home 
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