Customer Support Associate

Roles and Responsibilities

• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication skills.
  
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
  
• Escalate complex issues to senior team members or supervisors when necessary.