CSG Strategy & Analytics Senior Manager

The CSG Strategy & Analytics Senior Manager professional will play a crucial role in supporting the explosive growth of Salesforce. This role is a hybrid of traditional jobs in strategic planning, renewals strategy, business operations, reporting, and analysis - requiring a mix of market analysis, renewals analytics, and business operational support.

This role is part of a high-performance team comprised of professionals from a diverse set of backgrounds and skills. Success in this role means assisting the Renewals team to drive the continued success of Salesforce by supporting our customer success strategy and will play a pivotal role in driving the growth of Salesforces Renewals. Sample projects range from the strategic to the very operational including evaluating growth opportunities, business planning, customer segmentation, dashboard creation, automation of processes, and regular review of key performance metrics.

As a people manager, this role will lead a team of versatile analysts and senior analysts, fostering a collaborative and high-performing environment. The deliverables include detailed analytic models, custom performance analysis, building scalable reporting, ensuring robust data governance, and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives. Additionally, this role will serve as a key partner to the data engineering contacts based in India to ensure a comprehensive data strategy for the evolving business.

We are seeking a strategic thinker who can effectively balance detailed analysis with a comprehensive understanding of broader business objectives. The ideal candidate will possess the ability to synthesize complex data and insights into clear, actionable strategies that align with our overarching goals.

Responsibilities:

• Lead and manage a group of Analysts, Senior Analysts and Managers in their growth and understanding of the business. This includes offering guidance on complex projects, sharing industry insights, and supporting their development of critical skills necessary for success in their roles
• Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in managing their KPIs
• Act as the primary point of contact for data engineering teams based in India, ensuring a robust data strategy roadmap that aligns with the evolving needs of the business. Collaborate closely with engineering contacts to implement best practices in data management, governance, and integration.
• Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance and forecast results. Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts
• Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics
• Lead the development of Business Intelligence (BI) dashboards for use by global leaders and field teams in the CSG Renewals group and broader Customer Success Group
• Spearhead initiatives to automate reporting processes, enhancing efficiency and accuracy. Develop and implement automated reporting solutions that provide timely and actionable insights, reducing manual effort and enabling the team to focus on strategic analysis.

Desired Skills/Experience:

• 7+ years of experience in renewals/sales analytics, business intelligence, or a related field.
• 4+ years of experience in managing and leading teams, with a proven track record of fostering a collaborative and high-performing environment.
• Demonstrated experience in dealing with data governance, including the implementation of best practices for data quality, security, and compliance.
• Self-starter and a high degree of motivation to go above and beyond the task at hand
• Bachelor s degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus
• Proficiency with SQL and Tableau (or a similar data visualization tool). Python and/or R a plus
• Valuable work experience focused on quantitative analysis, Excel, and logical reasoning
• Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation, deployment and enablement
• Familiarity with CRM and data management
• Strong communication skills; both written and verbal
• Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus
• Strong situational analysis, negotiation, and decision-making abilities.
• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies