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Salesforce

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4.0

based on 845 Reviews

Video summary

111 Salesforce Jobs

Provisioning / Entitlements Analyst

Salesforce

4.0

based on 845 Reviews

2-5 years

Hyderabad / Secunderabad

1 vacancy

Provisioning / Entitlements Analyst

Salesforce

posted 14hr ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Operations Auditing Order Management System MS Office CCTV Monitoring

+ 3 more

Job Description

The Revenue Operations Quote to Cash Strategy and Operations team is responsible for operational aspects of the Sales Operations Quote to Cash space. The Process Analyst will have key responsibilities focused on provisioning service to Salesforce customers, supporting customer/case escalations, and perform operational initiatives. The role will report to the Manager of the Quote to Cash Strategy & Operations. Salesforce is a fast paced environment and we are looking for someone who can contribute immediately, manage multiple responsibilities and produce high quality work.

Responsibilities:

Understand end-to-end provisioning/entitlements process and upstream and down stream impacts
Perform provisioning/entitlement monitoring reports and triage steps for timely delivery of Salesforce functionality
Respond to process & policy questions and cases, escalating issues as needed
Make decisions and resolve issues using knowledge, skills, and judgment
Execute recurring data updates accurately and timely
Identify and implement process improvements for accuracy and consistency
Audit processes to identify defects
Document and maintain a repository of Quote to Cash business rules and process flows

Required Skills/Experience:

2 to 5 years of experience related to CPQ and Order Management Systems
User experience with Salesforce platform and Working knowledge of Lucidcharts
Working knowledge of Microsoft Office and or Google Workspace apps
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
Ability to excel in a fast-paced environment, managing deadlines and delivering accuracy where adaptability is imperative
Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
Strong attention to detail
Team-oriented
Demonstrate initiative and proactivity
Independent thinking with consideration of cross-functional and downstream impacts.

Employment Type: Full Time, Permanent

Read full job description

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What people at Salesforce are saying

4.0

Rating based on 3 Analyst reviews

Anonymous · Finance & Accounting in Hyderabad / Secunderabad

Likes

one of the best company to work

Salary - Good

+6 more

Dislikes

Salesforce is giving many benefits hence I didn't find any dislike

Read 3 Analyst reviews

Analyst salary at Salesforce

reported by 21 employees

₹6.8 L/yr - ₹22 L/yr

117% more than the average Analyst Salary in India

View more details

What Salesforce employees are saying about work life

based on 845 employees

67%

86%

72%

65%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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