AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
138 Salesforce Jobs
Production Support Engineering MTS (Incident Management)
3-6 years
Hyderabad / Secunderabad
1 vacancy
Production Support Engineering MTS (Incident Management)
Salesforce
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Calm under pressure
- Ability to communicate clearly and succinctly in both verbal and written formats
- Ability to triage the status of a situation and direct work activities
- Interest in distributed systems and familiarity with how the internet and web applications work. You don t have to have built a datacenter or run a large cloud service, but you do need to be familiar with the OSI model or equivalents and be able to talk about ways to make a system more resilient to failure.
- Willing to work as part of a distributed (all-remote) team spanning multiple time zones.
- Coordinate incident response as an Incident Commander, ensuring that customer-facing issues are managed promptly and professionally.
- Assisting service teams with incident follow-ups, contributing factor analysis, incident response analysis, advising on remediation plans and customer communications.
- Connect and collaborate with geographically distributed teams and people of various backgrounds.
- Make it easy to do the right thing with updates to tools, processes and training across the team and organization.
- Collaborate with multiple service engineering teams to ensure that production services meet uptime goals, scale with customer demand, and are operable and maintainable over time.
- Facilitate the operation of distributed systems through design and development of diagnostic, monitoring, alert, and mitigation tools.
- Triage suspected incidents
- Assessing customer impact from incidents
- Collect diagnostics and data collection
- Oversee troubleshooting and remediation plans to restore customer expectations
- Collecting data to enable problem management
- How humans impact complex system behaviors
- Design of engineering and collaborative processes
- Large scale service-oriented infrastructure and the design of scalable, highly available systems
- Performance characteristics of distributed systems
- Cloud environments like Amazon Web Services
- RESTful web services, Linux, Go, Python, Terraform
- Virtualization and containerization (Xen, LXC, cgroups, Docker, Kubernetes)
- Technical Skills: Experience or knowledge in DevOps, package distribution, organising packages across systems, TPM (Technical Product Management), API understanding, Kubernetes, Terraform, Jenkins, GitHub, cloud platforms (AWS, etc).
- Experience: 3-6 years
Employment Type: Full Time, Permanent
Read full job descriptionSalesforce Interview Questions & Tips
Prepare for Salesforce Production Support Engineer roles with real interview advice
Top Salesforce Production Support Engineer Interview Questions
What people at Salesforce are saying
Production Support Engineer salary at Salesforce
What Salesforce employees are saying about work life
Salesforce Benefits
View more benefits
Compare Salesforce with
SAP
Zoho
Oracle
Adobe
Freshworks
SPRINKLR
Atlassian
IBM
OutSystems
Pegasystems
Twilio
Microsoft Corporation
Accenture
Infosys
Wipro
TCS
HCLTech
Amdocs
Automatic Data Processing (ADP)
Similar Jobs for you
Production Support Engineering MTS (Incident Management)
3-6 Yrs
Hyderabad / Secunderabad
Human Centered Change Manager
6-10 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
Salesforce Technical Architect - B2C Commerce
9-14 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
Salesforce Devops Architect
10-16 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
Salesforce Technical Architect - B2B Commerce
9-14 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
