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110 Salesforce Jobs
MuleSoft Customer Centric Engineer SMTS
Salesforce
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Solve critical customer technical escalations to R&D from our Technical Support organization using OOP, Database, Cloud, web API and UI skills
- Figuring out ways to identify solutions or complex bugs in the product with top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
- Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
- Providing timely information to customer facing teams to improve overall customer satisfaction
- Enabling and mentoring Technical Support teams on technical issues and best practices
- Work closely with cross-functional teams and build relationships with other teams across Customer Services, R&D, and data center operations as a technical expert.
- Championing Support and Debug initiatives throughout R&D
- Develop high-quality, production ready Tools that can be used by internal users
- Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
- Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
- Unparalleled troubleshooting and problem-solving skills
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
- Candidates having 5+ years of relevant technical experience
- Extensive experience in Java, J2EE or similar languages in development / debugging roles
- Desirable skills: Work across teams in delivering projects/running programs
- 5+ years of overall experience in software engineering
- Deep knowledge of object-oriented programming languages: Java, J2EE
- Familiarity with Oracle and/or other relational databases (Postgresql, MySQL, MS SQL etc)
- Hands-on experience with Spring Boot Microservices, REST, Java Web Services, JMS, XML, JSON, and messaging techniques
- Experience with Amazon Web Services (AWS) or Microsoft Azure
- Knowledge on AWS cloud APIs like RDS, DynamoDB, S3, SQS etc
- Experience with a known IDE: Eclipse or IntelliJ
- Experience with open source Java libraries
- Deep understanding of Java class loading mechanism
- Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting
- Strong debugging skills like Network traffic/ Thread dump/ memory dump analysis.
- Solid understanding of API lifecycle management and have used one of the API management platforms like MuleSoft, Apigee, Kong etc
- Good understanding of Kubernetes architecture and principles
- Experience with Node.js or Envoy
Employment Type: Full Time, Permanent
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