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93 Sales Planning Jobs in Ahmedabad

Customer Relationship Officer

2-5 years

₹ 2 - 4.5L/yr

Ahmedabad

5 vacancies

Customer Relationship Officer

Titan Company

posted 5hr ago

Job Description

  • Serve as the primary point of contact for customers, answering queries about products, services, and promotions.
  • Assist customers in selecting watches that best meet their needs, preferences, and lifestyle, providing product knowledge and expert advice.
  • Maintain and build long-term relationships with existing clients through personalized follow-up and communication.
  • Handle all customer complaints and concerns in a timely and professional manner, ensuring high satisfaction levels.
  • Educate customers on the proper care and maintenance of their watches, including warranties and repairs.
  • Offer recommendations on new collections, limited editions, and special offers to drive customer engagement and sales.
  • Process orders, returns, and exchanges, ensuring accuracy and timely delivery.
  • Work closely with the sales and marketing teams to develop and execute customer retention strategies.
  • Monitor customer feedback, identify trends, and relay insights to the management team for service and product improvements.
  • Ensure the proper upkeep of customer data within the CRM system, maintaining accurate records of customer interactions and sales history.
  • Participate in events, exhibitions, and trade shows to represent the brand and connect with customers.

Key Requirements:

  • Education: [Bachelor's Degree in Business Administration, Marketing, Communications, or related field.]
  • Experience: [1-3 years of experience in customer service or relationship management, preferably within the luxury or retail sector.]
  • Strong interpersonal and communication skills (both written and verbal).
  • In-depth knowledge of watches, horology, and the luxury watch industry.
  • Ability to connect with high-end clientele and provide personalized service.
  • Strong problem-solving and conflict-resolution skills.
  • Proficiency in CRM software, MS Office applications, and POS systems.
  • Ability to work independently as well as part of a team in a fast-paced retail environment.
  • Flexibility to work evenings, weekends, and holidays, if required.

Preferred Qualifications:

  • Experience in luxury goods sales or retail, particularly in the watch or fashion industry.
  • Familiarity with social media platforms for customer engagement.
  • Fluency in multiple languages is a plus, particularly for international customers.



Employment Type: Full Time, Permanent

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Titan Company Interview Questions & Tips

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What people at Titan Company are saying

4.5
 Rating based on 33 Customer Relationship Officer reviews

Likes

It was a good experience with customer handling and product promoting

  • Salary - Good
  • +6 more
Dislikes

Timing of the work was discomfort

Read 33 Customer Relationship Officer reviews

Customer Relationship Officer salary at Titan Company

reported by 82 employees with 1-10 years exp.
Lock Unlock
₹1.1 L/yr - ₹5 L/yr
At par with the average Customer Relationship Officer Salary in India
View more details

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