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8 SafeSend Jobs
Learning and Development Specialist
SafeSend
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About SafeSend
At SafeSend, we are automating the tax and accounting profession with innovative, emerging technologies. We help accounting firms and tax practitioners work more efficiently and better serve their clients. We are driven by our vision and are always on the lookout for talented, team-oriented people who want to help us continue to push forward. Join us and work in an exciting environment, with some of the brightest and most creative people in technology!
Opportunity Overview
At SafeSend, we are automating the tax and accounting profession with innovative, emerging technologies. We help accounting firms and tax practitioners work more efficiently and better serve their clients.
The Learning and Development Specialist will create, develop, implement, and conduct learning and development programs for SafeSend customers and employees. This includes onboarding of new customers and employees, refresher training for existing customers, and product training for customer support employees.
Essential Duties and Responsibilities:
- Participate in and conduct technical training for new and existing product users.
- Act as a subject matter expert on assigned products and answer customer and internal employee questions on implementation procedures.
- Develop a thorough working knowledge of the SafeSend suite of products.
- Assist in product launches.
- Understand how our customers are utilizing SafeSend products and recommend additional features that can be leveraged to enhance their business.
- Ensure client configuration aligns with recommended best practices.
- Work with the companys marketing, sales and product development teams to support the development of marketing initiatives to help ensure continually evolving products that meet or exceed client expectations.
- Responsible for phone support, problem tracking, diagnosis, replicating business issues, troubleshooting, and resolution of client problems.
- Host weekly Trainings and/or demonstrations of product lines.
- Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy customer needs.
Qualifications / Skills
- Bachelors degree from an accredited college/university or equivalent work experience.
- 3+ years of experience in product training or similar role, preferably for a SAS provider.
- A passion for technology and comfortable with web-based applications.
- Exceptional time management skills and ability to prioritize multiple tasks in a fast-paced environment while meeting critical deadlines.
- Strong presentation skills and ability to effectively communicate a variety of topics to a diverse audience.
- Experience providing high-level client support, internally and externally, along with the ability to build strong relationships with clients and team members.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Possess the ability to self-motivate, maintain a consistent schedule, and a personality to train clients who may have no understanding of the product.
- Excellent computer skills including Microsoft Word, Excel, PowerPoint and Outlook
Employment Type: Full Time, Permanent
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What people at SafeSend are saying
What SafeSend employees are saying about work life
based on 8 employees
Flexible timing
Monday to Friday
No travel
Day Shift
SafeSend Benefits
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