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Sadhuram Eye Hospital

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4.8

based on 4 Reviews

13 Sadhuram Eye Hospital Jobs

Customer Care Executive

Lions Club of Hyderabad Sadhuram Eye Hospital

4.8

based on 4 Reviews

0-2 years

Hyderabad / Secunderabad

1 vacancy

Customer Care Executive

Sadhuram Eye Hospital

posted 28d ago

Job Role Insights

Key skills for the job

Customer Service Customer Handling Quality Assurance Customer Support Operations Customer Care

+ 5 more

Job Description

Lions Club of Hyderabad Sadhuram Eye Hospital is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
Curating streamlined email and social media communication mediums for offers, updates and much more
Dealing with customer issues and churning out an easy-to-follow solution
Managing payment and delivery of customer orders
Helping customers choose the right product for their requirements and budget
Handling customer concerns and complaints in a timely manner
Informing customers of upcoming promotions or deals
Establishing a positive rapport with all clients and customers in person or via phone
Forming reports based on customer satisfaction statistics and helping their team to develop new skills
Fixing appointments based on the availability of customers and clients
Interacting with customers to ensure they have a desirable and shareable experience