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Customer Success Manager
Saasguru
posted 27d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be the maestro of B2B relationships, creating harmonious connections with clients
- Conduct a symphony of onboarding, ensuring clients dance into success seamlessly
- Play a key role in resolving customer challenges, turning discord into delightful resolutions
- Strum preventative chords, keeping issues at bay and maintaining a sweet serenade of satisfaction
- Partner with the sales team to choreograph growth strategies and pirouette toward client expansion
- Dance through account management, ensuring clients waltz through our offerings with grace
- Jazz up our improvement initiatives by collecting and riffing on customer feedback
- Collaborate with the band (cross-functional teams) to compose a symphony of continuous improvement
- Lead the orchestra in ensuring seamless product adoption, helping clients hit the right notes with our offerings
- Fine-tune strategies to ensure customers groove effortlessly with our product lineup
- Hustler Spirit- Non Negotiable!
- A passion for customer satisfaction and excellence
- MBA in Business, Marketing, or a groove-worthy field
- Strong communication and interpersonal skills
- Problem-solving groove with a customer-centric mindset
- Familiarity with CRM software, the notes of customer support tools, and the melody of customer satisfaction
Employment Type: Full Time, Permanent
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What people at Saasguru are saying
Customer Success Manager salary at Saasguru
reported by
4
employees
with 5-15
years exp.
₹3.8
L/yr - ₹4.5
L/yr
70%
less
than the average Customer Success Manager Salary in India
View more details
What Saasguru employees are saying about work life
based on 6 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Saasguru Benefits
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