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Saasguru

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3.9

based on 6 Reviews

22 Saasguru Jobs

Knowledge Management Specialist

saasguru

3.9

based on 6 Reviews

10-12 years

Gurgaon / Gurugram

1 vacancy

Knowledge Management Specialist

Saasguru

posted 27d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Data Analytics Project Management Operations Microsoft Power BI Payroll

+ 4 more

Job Description

Develop and Maintain Knowledge Repositories :
Create and manage a centralised repository of HR policies, procedures, templates, and best practices across countries
Ensure all documentation is up-to-date, accurate, and easily accessible to Sales/ CSM/ Ops team members

Content Creation and Curation

Develop high-quality content such as FAQs, guides, manuals, and training materials.

Collaborate with Country experts to gather and curate relevant information

Knowledge Sharing and Collaboration

Implement and manage knowledge-sharing platforms (knowledge bases, collaboration tools)

Promote and facilitate knowledge-sharing sessions, workshops, and training programs

Identify gaps in existing knowledge management processes and propose improvements

Develop and document standardised processes and workflows for HR operations

Data Analysis and Reporting :
Monitor and analyse the usage and effectiveness of knowledge management systems
Generate reports and metrics to measure the impact of knowledge management initiative

Continuous Improvement :
Stay updated on the latest trends and best practices in knowledge management and HR operations
Recommend and implement new tools and technologies to enhance knowledge management capability

Key Competencies:

Ensuring accuracy and consistency in documentation and knowledge resources

Identifying issues and developing effective solutions to enhance knowledge management processes

Adaptability

Adjusting to new information, changing conditions, or unexpected obstacles

Proactively identifying opportunities for improvement and driving positive change

Working effectively with others to achieve common goals and foster a collaborative environment

Bachelor s degree in Human Resources, Business Administration, Information Management, or a related field

Experience
3-5 years of experience in HR or operations environment preferably with a role involving knowledge management
Experience with knowledge management systems, content management platforms, and collaboration tools is a plus

Skills Strong organizational and project management skills Excellent written and verbal communication skills

Proficiency in creating and managing documentation and training materials

Ability to analyze data and generate actionable insights

Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams

Proficient in using knowledge management tools and platforms (e.g., Confluence, Notion)

Familiarity with HR software systems (e.g., HRIS, LMS)

Employment Type: Full Time, Permanent

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