Junior Support Engineer (Night Shift)

RWS Is looking for Jr. Support Engineer who is responsible for providing 24x7x365 monitoring support to the client infrastructure across the globe.

Key Responsibilities

• 24x7x365 on L1 support (in night shift) to monitor the infrastructure.
• Fast and effective response to the alerts and notifications from a range of systems.
• Proactively ensuring the highest levels of systems and infrastructure availability.
• Identify, investigate, resolve, and escalate technical problems in accordance with established guidelines and documentation.
• Monitor and track raised issues to ensure timely resolution.
• Work as a team to meet service level agreements (SLAs).
• Collaborate with various stakeholders to resolve reported issues.

Skills & Experience

• Minimum 0-1 year of experience in a similar role.
• Should be having an understanding on cloud technologies (AWS preferred).
• Good understanding of ticketing tools.
• Knowledge of monitoring tools is a plus advantage.
• Proficiency in documentation.
• Ability to work well on its own or with a team into 24x7x365 environment.
• Good command over English language is a must.
• Excellent written and verbal communication skills.
• Good organizational skills.