Upload Button Icon Add office photos
filter salaries All Filters

9 Botree Software International Jobs

Freshers Technical Support

1-5 years

₹ 2.5 - 3L/yr

Chennai, Mumbai

3 vacancies

Freshers Technical Support

Botree Software International

posted 26d ago

Job Role Insights

Flexible timing

Job Description

Responsibilities

  • Interface with existing / new customers over phone and/or email
  • Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
  • Manage customer expectations of response time, issue resolution and quality support
  • Generate report on need basis
  • Provide periodical summary report on calls / issues
  • Escalate issues appropriately
  • Analyse and provide feedback to reduce the number of issues experienced by customers
  • Update ITSM tool / Issue Tracker with root cause and resolution steps against calls tracked
  • Update job knowledge by continuous self-learning, interacting with team members and maintaining personal / professional networks

Technical Skills

  • Basic knowledge of MS Office Applications.
  • Basic knowledge of SQL.

Experience

1+ year experience in Application Support

Languages

Hindi & English are mandatory.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support roles with real interview advice

Top Botree Software International Technical Support Interview Questions

Q1. Difference between http and https
Q2. What is the plan for company growth how will you find
Q3. 1. java collections 2. difference between shallow copy and deep copy 3. design patterns in java
View all 9 questions

What people at Botree Software International are saying

4.0
 Rating based on 1 Technical Support review

Likes

This company exactly open innovation and ready to adopt to work on new technology..One things is really good to provide the platform for new person and aware how to work in corporate sector....

  • Salary - Good
  • +6 more
Dislikes

Everything is good but at provide some extra facility like tour and schule some task task after that provide the some point which beneficial at the appraisal time...As per technology and mandatory for every employee to complete the certification on the behalf of Company..

Read 1 Technical Support review

Technical Support salary at Botree Software International

reported by 6 employees
₹2 L/yr - ₹3.6 L/yr
22% less than the average Technical Support Salary in India
View more details

What Botree Software International employees are saying about work life

based on 176 employees
58%
48%
46%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Botree Software International Benefits

Submitted by Company
Health Insurance
Job Training
Work From Home
Rewards and Recognition
Submitted by Employees
Work From Home
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Education Assistance +6 more
View more benefits

Compare Botree Software International with

Ramco Systems

3.9
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

LTIMindtree

3.8
Compare

Persistent Systems

3.5
Compare

Mphasis

3.4
Compare

Entrata

4.2
Compare

Ascent HR Technologies Private Limited

3.7
Compare

CodeClouds

4.5
Compare

Vyapar

3.4
Compare

Grey Orange

3.2
Compare

Mobileum

3.3
Compare

SirionLabs

3.8
Compare

AgreeYa Solutions

3.2
Compare

Embee Software

3.9
Compare

Mindfire Solutions

4.1
Compare

Gen

4.0
Compare

Similar Jobs for you

Technical Support at Mobicule Technologies

Mumbai, Pune

2-5 Yrs

₹ 3-4.5 LPA

Customer Support at Botree Software

Chennai

0-3 Yrs

₹ 2.5-3.5 LPA

Production Support at Luxoft

Hyderabad / Secunderabad

1-4 Yrs

₹ 2-4 LPA

Application Support Executive at Fable Fintech Pvt Ltd

Mumbai

2-4 Yrs

₹ 2.5-5 LPA

Technical Support at Diebold

Hyderabad / Secunderabad

0-5 Yrs

₹ 2.75-5 LPA

Technical Support Engineer at Novelvox

Faridabad

1-2 Yrs

₹ 3-5 LPA

Production Support at Luxoft

Hyderabad / Secunderabad

2-4 Yrs

₹ 2-6 LPA

Application Support Engineer at Waystone Technology Solutions

Mumbai

3-8 Yrs

₹ 3-5 LPA

Technical Support Engineer at MicroWorld Technologies Inc.

Mumbai, Mumbai Suburban + 1

1-4 Yrs

₹ 2.25-2.75 LPA

Senior Customer Support Engineer at Netcore Cloud

Chennai

3-8 Yrs

₹ 3-8 LPA

Freshers Technical Support

1-5 Yrs

₹ 2.5 - 3L/yr

Chennai, Mumbai

26d ago·via naukri.com

Service Manager IT

8-10 Yrs

₹ 14 - 18L/yr

Ghaziabad

7hr ago·via naukri.com

Freshers Customer Support IT (Hindi Language Mandatory)

0-3 Yrs

₹ 2.5 - 3.5L/yr

Chennai

4d ago·via naukri.com

IT Operations Executive

2-7 Yrs

₹ 3 - 6L/yr

Chennai

5d ago·via naukri.com

Cluster Manager

8-13 Yrs

₹ 10 - 15L/yr

Chennai

7d ago·via naukri.com

Senior Software Engineer

4-9 Yrs

₹ 10 - 15L/yr

Bangalore / Bengaluru

18d ago·via naukri.com

Quality Analyst

1-3 Yrs

₹ 1 - 4L/yr

Chennai

21d ago·via naukri.com

Database Administrator

1-3 Yrs

₹ 2 - 5L/yr

Chennai

21d ago·via naukri.com

CRM Administrator Trainee

0-1 Yrs

₹ 1 - 2.5L/yr

Chennai

25d ago·via naukri.com

Recently Viewed

JOBS

Gushwork

14 jobs

JOBS

Browse jobs

Discover jobs you love

JOBS

GroundTruth

33 jobs

PHOTOS

Growisto

7 office photos

REVIEWS

NTT DATA, Inc.

No Reviews

REVIEWS

Security and Intelligence Services (India)

No Reviews

JOBS

MKC Infrastructure Ltd.

No Jobs

JOBS

Accenture

No Jobs

SALARIES

NTT DATA, Inc.

JOBS

Highpoints Technologies India

No Jobs

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent