Sr Customer support associate

Responsibilities and Duties:

• Provide customer support via phone calls for international customers, in English languages. Resolving customer queries and requests.
• Manage customer expectations and ensure customer satisfaction.
• Document customer interactions for review and follow-up. Utilize computing and technical expertise to respond to customer inquiries.
• Regularly review customer feedback and take measures to improve customer service.
• Inform customers on the steps to follow to exploit services of the company.

Job Brief:

• Handle customers problems, enquires, and complaints in a professional and timely manner. Provide support to customers in multiple languages via phone, email, or chat.
• Recognize and refer potential complaints that require support from supervisors.
• Ensure that customer queries are addressed in a timely and accurate manner.
• Regularly update customer database with accurate information.

Qualification and Experience:

• Any Graduate Fresher.
• 12th pass with at least 6 months of experience in BPO (customer service).

Shift and Allowances:

• 5 Days working, 2 days rotational week off- US rotational Graveyard shifts, split week off.
• 9.5 Hours shift (including 1 hr break).
• Looking for immediate joiners- Who can join us in 1 day
• Both side cab service if address is covered in our transport boundary (500 INR Per Month from salary, 200 INR Professional Tax from salary)
• Age Limit 40 Yrs old max
• Work Location; Commerzone IT Park, Yerwada, Pune

Interview Round:

• HR Round
• OPS Round
• Pearson Voice Versant ( Score 60)

Share your cv on:

• SJ00959302@TECHMAHINDRA.COM
• Note* While sharing your cv Subject should be " Customer support associate- Yerwada Location"