Salaries

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Premium Employer

i

This company page is being actively managed by RSM US in India Team. If you also belong to the team, you can get access from here

RSM US in India Verified Tick

Compare button icon Compare button icon Compare
3.3

based on 185 Reviews

filter salaries All Filters

339 RSM US in India Jobs

IT Support Analyst 1

RSM Delivery Center Private Limited (India)

 · 

3.3

 based on 185 Reviews

5-6 years

Hyderabad / Secunderabad

1 vacancy

IT Support Analyst 1

RSM US in India

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Pharmacovigilance Nursing HTML Incident Management MS Office Computer Hardware

+ 2 more

Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You ll find an environment that inspires and empowers you to thrive both personally and professionally. There s no one like you and that s why there s nowhere like RSM.
The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate.
1. Provides technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications.
2. Thoroughly documents all work completed into the appropriate call-tracking and incident management systems.
3. Routinely utilizes and contributes to the knowledgebase and actively promotes utilization to both internal and external customers.
4. Ensures appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk.
5. Assist in the on-boarding and training of new employees.
6. Other duties as assigned
E DUCATION
Associate degree in information systems, Business, or related field, or equivalent experience.
T ECHNICAL S KILLS Computer hardware components, systems, and peripherals
Basic computer software applications including MS Office products, email, Internet access, and multimedia technology
Knowledgeable with LAN or WAN networking
Working knowledge of Windows OS
S PECIAL R EQUIREMENTS S PECIFIC T O J OB
Passion for and responsibility to the customer
Personal and corporate integrity
Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skills
Good organizational and problem-solving skills
Ability to multitask
Ability to work in a highly collaborative environment
Ability to work a flexible schedule including overtime as required
E XPERIENCE
PC support background and experience working in a call center / phone support environment.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Support Analyst 1 roles with real interview advice

What people at RSM US in India are saying

What RSM US in India employees are saying about work life

based on 185 employees
79%
90%
87%
80%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

RSM US in India Benefits

Submitted by Company
Development
Flexibility
Wellbeing and rewards
Inclusion and belonging
Submitted by Employees
Health Insurance
Work From Home
Job Training
Team Outings
Cafeteria
Soft Skill Training +6 more
View more benefits

Compare RSM US in India with

Deloitte

3.8
Compare

PwC

3.4
Compare

KPMG India

3.5
Compare

Ernst & Young

3.5
Compare

Grant Thornton

3.7
Compare

BDO

3.3
Compare

Crowe Horwath

4.1
Compare

Mazars

3.1
Compare

Baker Tilly Virchow Krause

3.5
Compare

PKF International

3.2
Compare

EY Global Delivery Services ( EY GDS)

3.6
Compare

BDO India LLP

3.5
Compare

Ryan

4.4
Compare

RSM India

3.4
Compare

NAV Backoffice

4.0
Compare

Grant Thornton Bharat

3.6
Compare

B S R & Co Llp

3.5
Compare

Escalon Business Services

3.7
Compare

BDO RISE Private Limited

3.5
Compare

H&R Block

4.4
Compare

Similar Jobs for you

Support Analyst 1 at RSM DELIVERY CENTER (INDIA) PRIVATE LIMITED

Hyderabad / Secunderabad

4-6 Yrs

₹ 5-9 LPA

Support Engineer at Infinite Computer Solutions India Pvt. Ltd.

Noida

2-6 Yrs

₹ 6-7 LPA

Support Specialist at PowerBridge

Hyderabad / Secunderabad

1-4 Yrs

₹ 3-6 LPA

Service Desk L1 at Milestone Technologies, Inc

Hyderabad / Secunderabad

6-10 Yrs

₹ 8-12 LPA

System Engineer 1 at AVNET India Pvt Ltd

Bangalore / Bengaluru

2-4 Yrs

₹ 4-6 LPA

Service Desk Technician at Milestone Technologies, Inc

Hyderabad / Secunderabad

6-10 Yrs

₹ 8-12 LPA

Service Desk Technician at Milestone Technologies, Inc

Hyderabad / Secunderabad

6-10 Yrs

₹ 8-12 LPA

Service Desk Manager at American InfoSource Business Solutions Pvt Ltd

Vadodara

1-5 Yrs

₹ 3-7 LPA

Information Technology Specialist at Marriott

Bangalore / Bengaluru

1-4 Yrs

₹ 6-10 LPA

IT Administrator at COEPD

Hyderabad / Secunderabad

2-5 Yrs

₹ 4-7 LPA

RSM US in India Hyderabad / Secunderabad Office Location

View all
Hyderabad / Secunderabad  (1)
Hyderabad / Secunderabad, Telangana Office
5th Floor, iSprout Business Centre Pvt Ltd, My Home Twiza, Hitech City Road, Madhapur Hyderabad / Secunderabad, Telangana

IT Support Analyst 1

5-6 Yrs

Hyderabad / Secunderabad

2mon ago·via naukri.com

RSM USI - IT Trainee 1

0-2 Yrs

Hyderabad / Secunderabad

1d ago·via naukri.com

Senior Associate, Modern Work Engineer

5-8 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

Tax Supervisor - Federal Credits and Incentives

4-6 Yrs

Hyderabad / Secunderabad

1d ago·via naukri.com

Full stack Developer

5-7 Yrs

Hyderabad / Secunderabad

1d ago·via naukri.com

MAS NetSuite Supervisor

5-7 Yrs

Hyderabad / Secunderabad

1d ago·via naukri.com

Senior Associate Private Client Services

2-3 Yrs

Kolkata

1d ago·via naukri.com

Manager, Enterprise Strategy

10-13 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

Supervisor 2 - Partnership Tech Consulting

7-11 Yrs

Hyderabad / Secunderabad, Bangalore / Bengaluru

2d ago·via naukri.com

Director/Senior Director, Risk Consulting

20-25 Yrs

Gurgaon / Gurugram

2d ago·via naukri.com
More about working at RSM US in India

Jobs from Similar Companies

Rsm Us In India Jobs by Locations

Rsm Us In India Jobs by Designations

write
Share an Interview