Associate - Customer Service

A Customer Service Associate is responsible for providing excellent customer support by addressing inquiries, processing orders, resolving complaints, and ensuring a positive customer experience. They serve as the first point of contact for customers and help maintain strong relationships with clients.

Region: India/Pakistan/Sri Lanka/China

Key responsibilities:

• Respond to customer inquiries via phone and/or email.
• Process orders, send order confirmation and invoice.
• Communication to customers/distributors about delivery dates/delays.
• Administrative handling of return of goods. Creation of credit notes.
• Managing price lists.
• Creation of sample orders.
• Supporting customers/distributors with documents related to (sample) order (export documents/COA/Bill of Lading…).
• Handling bank documents and customs declaration.
• Escalate complex issues to the appropriate department or manager.
• Register customer complaints and issues efficiently and professionally.
• Follow up with customers to ensure their concerns are fully addressed.
• Assist in developing and improving customer service procedures.
• Meet performance metrics, such as response time and customer satisfaction.

Skillset

• Min 5 year experience in Customer Service.
• Experience processing export orders (international environment)
• Microsoft D365.
• Fluently English
• Commercial skills (internal sales/lead generation).
• Administrative skills & punctual.
• Willing to travel to Belgium for +/- 4 weeks for training.

Software/Hardware Requirement with additional accessories:

• Experience in processing orders/invoicing Microsoft D365

Contact Details: 8668127035