Technician Services Manager - Bengaluru

Role & responsibilities

Job Summary: The Furniture Technician Services Manager is responsible for managing a team of furniture technicians who provide assembly, repair, and maintenance services. The role ensures that all service operations are completed efficiently and to the highest quality standards. This position requires a hands-on approach to leadership, with a focus on enhancing team performance, improving customer satisfaction, and ensuring adherence to safety and compliance regulations.

Key Responsibilities:

• Team Leadership:
  
• Supervise a team of furniture technicians responsible for repair, installation, and maintenance services.
• Provide direction, coaching, and professional development opportunities for technicians.
• Conduct regular performance reviews and handle any disciplinary actions as required.
• Service Delivery:
  
• Oversee and coordinate service requests, ensuring timely and accurate completion of furniture repairs, installations, and assembly tasks.
• Monitor the quality of work, ensuring it meets or exceeds industry standards and customer expectations.
• Handle escalated service issues and complex repair jobs as necessary.
• Customer Relations:
  
• Act as the primary point of contact for customer complaints or service concerns, ensuring quick resolution to maintain high levels of customer satisfaction.
• Work closely with sales teams and customer service representatives to ensure smooth communication and coordination between departments.
• Build and maintain relationships with key clients, ensuring repeat business and positive referrals.
• Operational Efficiency:
  
• Schedule and allocate technicians to service calls, balancing workloads and maximizing efficiency.
• Ensure technicians have the necessary tools, materials, and equipment to complete their jobs.
• Monitor and report on job completion rates, technician performance, and other key performance indicators (KPIs).
• Health & Safety:
  
• Ensure all technicians follow established safety protocols and comply with relevant health and safety regulations.
• Conduct safety training sessions and ensure all tools and equipment are in safe working condition.
• Investigate and report any workplace incidents or accidents.
• Inventory & Resource Management:
  
• Oversee inventory levels of materials, tools, and parts needed for furniture repair and installation.
• Ensure timely procurement of required resources while controlling costs.
• Maintain a system for tracking service equipment and tools, ensuring proper usage and maintenance.
• Budgeting & Cost Control:
  
• Assist in developing and managing the department's budget, ensuring services are delivered cost-effectively.
• Identify cost-saving opportunities and improve operational efficiency without compromising service quality.
• Reporting & Documentation:
  
• Maintain accurate records of technician activities, service calls, and repair outcomes.
• Prepare regular reports on team performance, operational metrics, and customer feedback.
• Ensure compliance with warranty processes and documentation requirements.

Preferred candidate profile

• High school diploma or equivalent (Bachelor's degree in business management, operations, or related field is a plus).
• Minimum of 8+ years of experience in furniture repair, installation, or service management.
• Proven experience managing a team of technicians, ideally in a field service or repair environment.
• Strong knowledge of furniture assembly, repair techniques, materials, and tools.
• Excellent leadership and communication skills.
• Strong organizational and multitasking abilities.

if you are interested Please contact - 95380 0033 or drop the resume at careers@royaloakindia.com