Rosemallow Technologies - ServiceNow Consultant - ITSM & Discovery (5-9 yrs)

Required Skills & Qualifications :

- 5+ years of ServiceNow experience, with a strong focus on ITSM and Discovery.

- Expertise in ServiceNow ITSM suite: Incident, Problem, Change, Knowledge, Service Catalog, etc.

- In-depth knowledge of ServiceNow Discovery: Configuration, MID Server setup, and troubleshooting.

- Strong experience with CMDB management and asset tracking.

- Proven ability to design and implement ServiceNow workflows, automations, and integrations.

- Scripting proficiency in JavaScript, Glide API, and ServiceNow development environment.

- Experience with REST/SOAP APIs and integrating external systems with ServiceNow.

- Strong understanding of ITIL best practices.

- Excellent problem-solving and communication skills.

- ServiceNow Certified System Administrator (CSA) or higher-level certifications (preferred).

Key Responsibilities :

- Design, implement, and maintain ServiceNow ITSM and Discovery solutions to meet business requirements.

- Configure and customize ServiceNow modules, including Incident, Problem, Change, Knowledge, Service Catalog, and Discovery.

- Develop and implement ServiceNow workflows, automations, and integrations to streamline processes and improve efficiency.

- Manage CMDB and asset tracking to ensure data accuracy and completeness.

- Troubleshoot and resolve ServiceNow issues, including script errors and performance bottlenecks.

- Collaborate with IT teams to understand business needs and translate them into ServiceNow solutions.

- Stay up-to-date with the latest ServiceNow features and best practices.