DGM-Quality

Role & responsibilities

1. Quality Management

- Develop and Implement Quality systems suitable to requirements of management

- Develop & Implement communication and feedback system for customer satisfaction

- Ensure availability of standard reference documents like Procedures, Guidelines, Training modules, Quality Assurance Plans, Formats

- Ensure implementation of all standard formats across all sites

- Facilitate revisions to reference documents suitable to latest revisions of standards, new developments in system and need of organization

- Support tendering process for identification of risks and preparation of Risk Mitigation Plan

- Maintain Visual Control on Quality Assurance, Quality Management Systems, Quality Planning / Deliverables at all projects

- Organise sessions for key staff to create awareness about quality systems

- Plan and co-ordinate Internal Audit for evaluating performance of the QMS / Respective Project.

- Monitor follow up action consequent to the Internal / External audit to close all audit points

- Identify training needs at site and organize training accordingly

- Co-ordination during Clients Audits related to the Projects/ Management Systems

- Ensure that the corrective actions are taken based on Nonconformities

- Respond and close the external customer complaints and monitor effectiveness

- Ensure Calibration of Measuring and Test Equipment at site

- Facilitate meetings for analyses of various issues in quality to develop suitable action plans to mitigate the issues and derive suitable CAPA plans

- Establish a system for better traceability of documents & records

2. Planning & Review of Functional Work

- Review the performance of the QA & QC teams

- Respond to functional requirements of senior management, within agreed response time

- Convey latest developments in function to team

- Review the challenges in work of team and provide solutions in time

3. Review Meeting

- Participate in all project meetings that involves discussion on quality at sites

- Quality Review meetings at HO and escalate key issues / Abnormalities / Non conformances for further actions to senior management

- Facilitate quality review meetings at site by co-ordinating with Project Managers and site Quality engineers

- Advise the project management team on qualitative requirements, latest trends in quality and various options to ensure quality of materials & work

- Ensure proper documentation of all advices, minutes of meetings, or any other documents shared / received during the project planning or review meetings

4. MIS / Reports Preparation

- Create MIS / Report template as needed by Senior Management

- Obtain MIS reports from site at suitable frequency and share with management

5. Team Building

- Continuously share knowledge with team to help them work independently

- Develop team with good sustenance to work even with the toughest client