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Customer Support Specialist
Rippling
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
- Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling
- Build mental muscle and become a product expert - youll be a go to resource for both customers and coworkers
- Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features
- Bachelors degree
- Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements)
- A minimum of 2 years of work experience in a customer/client-facing role
- Demonstrated experience problem-solving with attention to detail
- Organizational skills and experience improving processes
- Strong written and verbal communication skills in English
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
Employment Type: Full Time, Permanent
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(based on 20 Rippling interviews) What people at Rippling are saying
Rating based on 12 Customer Support Specialist
reviews
Anonymous · Customer Success
in Bengaluru/Bangalore
If you get a good supervisor, then you would really like the work. I got a great supervisor who guided me alot. He inspired me alot. I have a lot under him. He had great product knowledge and experience. Always appreciated me, motivated me, uplifted me and help me learn and grow within the organisation
Night Working Hours. Indians treated as servants. Do you find any US Guy working for Indians at such odd hours. US People are more favoured by the company. They get extra pays for working extra hour, but Indian people have to work overtime unpaid.
Read 12 reviewsCustomer Support Specialist salary at Rippling
What Rippling employees are saying about work life
Rippling Benefits
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