EOR Operations Associate

Rippling is looking for an Operations Associate to onboard employees and ensure ongoing regulatory compliance with various federal, state and local agencies. This is an exciting opportunity to become a foundational member of our customer operations team. Youll help design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software and process automation. Its a highly cross-functional role which impacts our sales and product teams.

What you will do
Execute tasks related to new employees onboarding such as employee onboarding verifications, benefits setup and enrollments for our customers
Conduct filings and registrations with government agencies on behalf of customers
Review, Build and Improve current operational process and create how-to documentation library
Review and process inbound communications related to insurance and regulatory tasks
Build end to end operational process for benefits enrollments to our customers
Research process requirements for work streams for new products and countries
Provide feedback on our internal systems and processes to improve our operations
Work with R&D to improve customer onboarding processes through automation

What you will need
4+ years of experience in an operational role, such as payroll operations, regulatory operations, or support operations
Strong English communication skills (written and verbal)
Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with SFDC/JIRA/Confluence a plus
Strong research and process development skills
Structural thinking and problem solving
Ownership and Proactive attitude towards pushing things to go get done
Ability to learn quickly and deal with ambiguity
Ability to work from 1.00 PM- 10.00 PM
Grit, patience, drive as you would be working with different teams, partners and government agencies