Oman Operations Supervisor, Port Agency

You Belong HereWherever in the World you find yourself

We celebrate our wins as one team of many great people!

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective we connect the world and see the bigger picture

The Power of People we rely on the strength of local agent knowledge and relationships

Progress we adopt new thinking and push for positive change in our industry

We know what matters

We never stand still

We always reach for more

#InchcapeShippingServices

Business Need / Purpose of Role

The Operations Supervisor Port Agency reporting to the Assistant Operations Manager Marine Services, based out of Sohar, Oman shall be responsible to manage Marine Services Operations, continually driving service quality and effectiveness while ensuring sustained commercial growth in business

Actively manage resources and processes related to the Operations Services provided by Inchcape

Objectives & Measurement Key Responsibilities

Overseeing all Operational activities and resources while ensuring compliance within the assigned territory

Ensure Marine Service Performance and Service Quality compliance per Standards of Operations

Ensure that standards of services provided are continuously maintained and improved

e g

reporting format, contents and frequency

Pro-actively identify new means of achieving cost savings, including vendor discounts on behalf of the principal and the Company

Selecting and appointing vendors and suppliers, while ensuring compliance with Finance Procurement governance, as well as Inchcape supplier agreements and Supplier Code of Conduct

Proactively identifying new business and sales opportunities within the Territory

Ensure sales leads and opportunities generated in the territory are follow up and Customers are contacts/visited to increase port revenue

Ensure that correct amount of pre-funding is received, or the correct level of authority has approved any deviation, prior to performing the Port Call, in line with the Chart of Authority

Oversee efficient Disbursement Accounts production and maintain close working relationship with the local Financial Management

Actively promote the use of, and review of; CAR Log, lessons learned, improvements and suggestions

Provide training and assistance in operating IT applications and day-day operations

QHSSE matters in own function, including PPE requirements

Knowledge, Skills, And Abilities

Competent user of the Microsoft Office suite including Outlook, Excel, and Word

Being able to communicate verbally/writing in a clear and concise manner

Balance multiple tasks, changing priorities & operate within a deadline-oriented environment

Good interpersonal relationship in managing people/sub-ordinates, planning, organizing

Excellent attention to minute details

Self-driven, organized, and excellent coordination ability

Strong Problem Solving & Analytical Skills

Excellent Time Management Skills

Having a global perspective and possess a progressive thinking skill

Education, Qualifications, Certifications, And Licenses

3 5 years relevant experience of working within a customer service center in the marine / shipping services industry

Having a good knowledge of Port / Shipping operations within the local middle east territory

Working knowledge of operating and / or CRM (Customer Relationship Management) systems

Experience of working to pre-defined processes and procedures and delivering work in accordance to SLA (Service Level Agreements)

A relevant academic qualification shall be desirable

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve

To reach the highest standards we depend on our people, their welfare, training, and expertise

We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry

In return, we will offer you:

A diverse range of benefits, depending on your geographical location

At this instance, you will enjoy:

A place to grow your career Well help you set big goals and exceed them

Competitive salary package and performance-based bonus scheme

Premium medical health insurance coverage

Work with talented, committed, and supportive teammates

Value Award celebration events

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future



and think big

We're looking for people who are ready to take on the most significant challenges of their careers

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do

We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society

We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity

Only applications submitted through the ISS Careers website will be acknowledged